Sales - Onboarding Specialist (Offsite & Internal)

4 months ago


Kuala Lumpur, Malaysia Engage International Sdn Bhd (KATCH) Full time

o Provide an incredible onboarding experience for merchants. You will be supporting the on-the-ground sales team in closing deals
- Develop new efficiencies to shorten the onboarding sales stage, using your learnt extensive product knowledge across a whole product suite.
- Perform against the onboarding process and training curriculum to hold merchants accountable to a go-live timeline, accelerating the sales cycle and maximizing NPA to the company.
- Identify and address potential obstacles during the onboarding process, manage partner communication, and create strategies for driving success.
- Perform Remote merchant work: phone consults, advising on hardware/software/operations, staff training, menu building, account optimization, driving deals over the finish line with proposed timeline
- Perform occasional onsite merchant work, including training and hardware install.
- Ensure Project management by working with our tech team to complete the following tasks: Data Entry: configure customer account, optimize menu setup, and other data entry tasks involved in getting a merchant onboard.
- Attending internal stakeholder meetings, roadmap discussions, client optimization sessions, team, region, and departmental-wide syncs.
- Minimum Requirements:

- Diploma in IT, Computer Study or Business
- Ideally 2-3years of working experience
- Fresh graduates are encouraged to apply
- Tech-savvy
- Possess fluent usage of Microsoft and google

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Gym membership
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- sales onboarding: 2 years (required)

**Language**:

- English (required)
- Bahasa (required)
- Mandarin (preferred)
- Others (preferred)

License/Certification:

- driving (preferred)

Willingness to travel:

- 75% (preferred)



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