Client Onboarding Specialist

6 months ago


Kuala Lumpur, Malaysia Marsh Full time

**Client Onboarding Specialist**

**What can you expect?**
- Be a part of a regional operational shared service center
- Interact diverse colleagues and stakeholders from various line of business within MMC

**What is in it for you?**
- Career Development and Training Opportunities
- Explore opportunities to work on regional and global projects
- Conducive Smart Office work environment

**We will count on you to**:

- Serve as primary point of contact for Sales and Distribution to facilitate client onboarding processes.
- Monitor status and aging of onboarding activities, understand areas that may require escalation to resolve and escalating those matters effectively and successfully.
- Ensure the proper client entities for which services will be performed by Marsh are understood, set up accurately in all required Marsh systems.
- Collect supporting documents from Sales and Distribution or clients to fulfill regulatory or compliance requirements where necessary.
- Facilitate the capture of client servicing preferences to be stored and accessible to client teams.
- Facilitate, if required, Non Disclosure Agreements between our client and the markets with which Marsh will secure coverage, ensuring documents are signed and made available to placement teams. This also includes monitoring NDA expirations that require renewal.
- Engage with peers across the value stream to share client insights and ideas for innovation; ensure that service delivery commitments made during onboarding are being delivered and the root cause and proposed solutions for underperforming areas.
- Aggregate input from different stakeholders to identify continuous improvement opportunities.

**What you need to have**:

- A Degree holder in **any field**:

- Minimum of 3 years working experience **within Client Onboarding or Client Relationship Management**:

- Understanding of** Know Your Customer / Client Due Diligence is an advantage**:

- Ability to understand, speak, read and write** English** is required
- Proficiency in Microsoft Word / Excel / PowerPoint.

**What makes you stand out**:

- Experience supporting **shared service operation**:

- Ability to build strong relationships and build rapport with stakeholders, including but not limited to: Sales and Distribution, Legal and Compliance, and clients.
- Self-starter, resourceful with the ability to bring solutions and ideas to the company.
- Good project management and highly organized - excellent planning, analysis and problem solving skills.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.



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