Onboarding Specialist

5 days ago


Kuala Lumpur, Malaysia Hyppies Full time

Are you passionate about simplifying financial transactions across borders? Do you thrive in a dynamic environment, fostering seamless experiences for clients? If so, we have an exciting opportunity for you

**About Us**:
They are a leading provider of payment and financial services, dedicated to revolutionizing how businesses and individuals manage international transactions. With a commitment to innovation and client satisfaction, they specialize in offering secure, efficient, and cost-effective solutions for global payments.

**Position: Onboarding Specialist**

**Role Overview**:
As an Onboarding Specialist, you will play a pivotal role in ensuring our clients' smooth transition onto our platform. Your primary responsibility will be to facilitate the onboarding process for new clients, guiding them through our services, and ensuring their needs are met with utmost efficiency and professionalism.

**Responsibilities**:

- Collaborate with clients to understand their specific payment needs and goals
- Manage the end-to-end onboarding process, providing personalized assistance and guidance
- Liaise with internal teams to ensure seamless integration and setup for new clients
- Conduct training sessions to educate clients on platform functionalities and best practices
- Troubleshoot and resolve client inquiries or issues promptly and effectively
- Maintain accurate records of client interactions and onboarding progress

If you are passionate about delivering exceptional client experiences and are eager to contribute to a forward-thinking team, we would love to hear from you


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