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Client Onboarding Specialist

1 month ago

Kuala Lumpur, Malaysia OSOME Full time

**We’re Osome** - Entrepreneurs are society’s problem solvers. At Osome, we help entrepreneurs focus on solving problems, empowering them to improve the way we work, travel, communicate, shop, and live. The more problems entrepreneurs can solve, the better our world becomes.

We are looking for a client-centric individual to join our team as a **Client Onboarding Specialist**. This is a remote position based in Malaysia, the key responsibility of the role is to ensure our clients are getting the best experience.

This is an opportunity to join a goal-driven startup with big ambitions. Building upon our triumphant Series A raise in 2021, we concluded our Series B funding round in December 2022, further solidifying our commitment to continued growth.

**What you'll do***:
Provide customer support during the onboarding.

Communicate with clients to guide them through the onboarding journey up until client activation.

Conduct onboarding meetings and Osome app demos to improve Osome
product adoption and ensure clients are set for success.

Understand customer context and goals and provide information to best
serve those goals.

Educate customers to - set expectations and align on processes and
timelines.

Eliminate onboarding roadblocks such as product issues, information about
processes, and document collection.

Providing materials to help customers learn best practices to increase
customer loyalty and efficiency.

Collect customer feedback and report to management and improve
processes.

**Who you are**:
2 - 3 years experience in a client onboarding; familiarity with
the industry or sector in which the company operates is a plus.

Experience with customer relationship management (CRM) systems and
onboarding tools.

Familiarity with CRM tools to track and manage client interactions and
onboarding progress.

Able to work well under tight SLAs and processes to ensure clients are getting
the best experience

**Our Benefits
***:
Osome grows alongside you, but we already have a few perks:
Experience the flexibility of a hybrid work arrangement to enjoy the best of both worlds

Ensure your well-being with a comprehensive healthcare package that covers your various medical needs

Explore the opportunity for professional growth with an annual training benefit

**Equal Opportunity Statement**

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.