Onboarding Consultant
2 months ago
Posted 23 September 2024
- LocationKuala Lumpur
- Job type Permanent
- Discipline Professional Services
- ReferenceJ13072
**Job description**:
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: As an Onboarding Consultant, you specialize in setting up and configuring new accounts, seamlessly importing data, and empowering administrators with comprehensive system training. Your primary goal is to ensure your clients extract maximum value from your solutions, regardless of project scale. Customer satisfaction is at the heart of your approach. Collaborating closely with your team, you ensure a smooth onboarding journey from start to finish. This role is dynamic and evolving, with a strong emphasis on continuously enhancing your FlightPath process. You are dedicated to empowering your clients through user-friendly documentation and instructional videos, aimed at promoting self-sufficiency without compromising on customer experience. You thrive on identifying operational efficiencies and implementing process improvements to streamline your setup procedures. Day-to-day, you will: - Execute tailored onboarding strategies to seamlessly integrate our software solutions into client workflows. - Deliver comprehensive training sessions and workshops to client teams, ensuring they leverage our software effectively to achieve their business goals. - Manage Net Promoter Score (NPS) surveys and utilize client feedback to refine onboarding processes and enhance overall satisfaction. - Facilitate a smooth transition from onboarding to project launch, ensuring all necessary support handovers are seamless and well-documented. Your skills and experiences might also include: - Project Management - Communication and Interpersonal Skills - Customer Focus and Problem-Solving - Adaptability and Flexibility: What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.
-
Sales - Onboarding Specialist (Offsite & Internal)
5 months ago
Kuala Lumpur, Malaysia Engage International Sdn Bhd (KATCH) Full timeo Provide an incredible onboarding experience for merchants. You will be supporting the on-the-ground sales team in closing deals - Develop new efficiencies to shorten the onboarding sales stage, using your learnt extensive product knowledge across a whole product suite. - Perform against the onboarding process and training curriculum to hold merchants...
-
Analyst, Onboarding Operations
6 months ago
Kuala Lumpur, Malaysia Airwallex Full timeIf you’re excited to do the most ambitious work of your career and change the way money moves around the world - join us! **Responsibilities**: **KYC Screening**: Conduct Know Your Customer screenings on customers, ensuring compliance with Australian KYC regulations particularly for complex cases. This involves verifying the identity of customers and...
-
Onboarding Specialist
5 months ago
Kuala Lumpur, Malaysia Mhub Full time**Responsibilities**: - Own Overall Client Relationships: - Manage the end-to-end onboarding process for assigned clients, ensuring a seamless transition to our products and services. - Establish and maintain a trusted advisor relationship with clients to understand their unique needs and challenges. - Proactively engage with clients to drive continued...
-
Consulting Manager, Gsc
7 months ago
Kuala Lumpur, Malaysia Guidewire Software Full time**Consulting Manager** Guidewire's Professional Services is looking for a proactive, passionate, and people-oriented Consulting Manager to join the Global Services Center (GSC) team in Kuala Lumpur, Malaysia. **What We Do?** The GSC was established to help meet a growing global customer demand for expertise in implementing Guidewire’s products,...
-
Client Onboarding Intermediate Analyst
2 months ago
Kuala Lumpur, Malaysia Citi Full timeWhether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...
-
Unified Communication Consultant
5 months ago
Kuala Lumpur, Malaysia Hewlett Packard Full timeAs a member of the Poly Professional Services team, you will join a high performing team, with highly motivated individuals committed to provide world-class expertise on Microsoft and Poly products and infrastructure for our customers in APAC region. **What an Unified Communication Consultant does at HP**: - Architect custom solutions of project and...
-
Ms Dynamics CRM Functional Consultant
5 months ago
Kuala Lumpur, Malaysia MindGraph Solutions SDN BHD Full timeJob Title**:MS Dynamics CRM Functional Consultant** - System Analyst with CRM experience - Business Requirement gathering - Review FDS and TDD (written by vendor) - Ability to interact with multiple teams - Ability to align specs from multiple systems and interfaces (eg: middleware, core system and CRM) - Jira triage - prioritize and assign to right...
-
Sales Consultant
6 months ago
Kuala Lumpur, Malaysia TDCX (MY) Sdn. Bhd Full timeAs a Sales Consultant, you will be working with our Global Internet Leader Account to deliver #happier customer experience. Devise and run marketing campaigns for products, services or events that target consumers or other businesses. - Contact potential or existing customers to inform them about a product or service using scripts - Serve as a trusted...
-
Senior IBM Sterling Technical Consultant
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full timeWe are seeking a seasoned IBM Sterling Technical Consultant to join our team at Link Compliance in Singapore. This role will require relocation to Singapore.The scope of this position includes:Collaborating with the application team to address challenges in existing batch workflow in Automic and file transfer rules in IBM Sterling, ensuring tightened...
-
Recruitment Consultant
5 months ago
Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time**Immediate Hiring for Recruitment Consultant Local Malaysian (Bluecollar Hiring's)** **(Bluecollar Recruiter Fully Work From Home)** **Basic Salary Range: - RM 2,000 - RM 2,500 (Open for Salary Negotiable)** **Overview**: **Responsibilities**: - *Full Cycle Recruitment:* - Manage job postings on various job boards and social media platforms. - Conduct...
-
HR Consultant
5 months ago
Kuala Lumpur, Malaysia Wilhelmsen Full timeJoin our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Expectations of the role: This role will be responsible for delivering great partnering experience through pro-actively addressing employee and business Managers' need on HR activities/services/support of Performance...
-
Managing Consultant, Cybersecurity
5 months ago
Kuala Lumpur, Malaysia Mastercard, Inc. Full timeManaging Consultant, Cybersecurity **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...
-
Assistant Manager, Customer Onboarding
5 months ago
Kuala Lumpur, Malaysia AIA Full timeAt AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our...
-
Data Analyst Onboarding
7 months ago
Kuala Lumpur, Malaysia TecAlliance Full time**Goal** Ensures customer-specific data processing and processing to the BU's data standards. Ensures required data quality in cooperation with customers **Responsibilities** - Evaluate requirements and implement customer-specific data processing as well as processing to the BU's data standards using the necessary tools - Prepare analyses, product reports...
-
Associate Managing Consultant, Cybersecurity
5 months ago
Kuala Lumpur, Malaysia Mastercard, Inc. Full timeAssociate Managing Consultant, Cybersecurity **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments...
-
Recruitment Consultant
5 months ago
Kuala Lumpur, Malaysia One Sixty Asia Full time**One Sixty International is seeking a Recruitment Consultant to add to our growing team in our brand new office in Kuala Lumpur.** **Base Salary of 3500- 5000 RM. PLUS monthly commission** This is an incredibly exciting opportunity for someone with previous experience in the sector to join a leading company already established within the UK and USA. As a...
-
Career Consultant
5 months ago
Kuala Lumpur, Malaysia AsiaPac Talents Full timeKPIs/FRONT END: - "Personal Placement": Match talent orders assigned by the company (Negotiable). - "TDS": Find and onboard experienced recruiters as Recruiter Partners (RPs) seeking flexible hours, better incentives, and support their growth. - Train, support (BD & sourcing), handle emotions, motivate, and manage RPs/Introducers to meet...
-
Talent Acquisition Consultant
5 months ago
Kuala Lumpur, Malaysia Hudson RPO Full timeEmbrace curiosity, think differently, and shape the future of Talent_. **At Hudson RPO we embrace curiosity, think differently, and shape the future of Talent.** *** **As a Talent Acquisition professional on our team you can expect to work with your client to shape their recruiting strategy while being part of an ever-growing company that values...
-
Recruitment Consultant
6 months ago
Kuala Lumpur, Malaysia Talentbank Full time**Understanding Client Requirements**: Interacting with employers or companies to understand their staffing needs, job descriptions, and specific requirements for vacant positions. - **Client Relationship Management**: Establishing and maintaining strong relationships with client companies to understand their work culture, hiring needs, and recruitment...
-
Associate Managing Consultant, Specialized Product
7 months ago
Kuala Lumpur, Malaysia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...