HR Consultant

5 months ago

Kuala Lumpur, Malaysia Wilhelmsen Full time

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Expectations of the role:
This role will be responsible for delivering great partnering experience through pro-actively addressing employee and business Managers' need on HR activities/services/support of Performance Management including Industrial Relations, Learning and Development, People Engagement and Communications and including but not limited to ensuring local implementation of GBS’ global HR policies, processes and tools. Support local management on personnel related topics for all divisions/functions. Proactively implement and ensure compliance to local laws, rules and regulations.

Who you will be reporting to:
This role will report to local country HR Manager and build business partnering with other members of the local business management team

What you will be doing

a. Performance Management
- In-depth knowledge of legal requirements to manage and resolve any complex employee relation issue
- Liaison with external parties (Legal Counsel, Jabatan Tenaga Kerja, IR Department, etc) on matters relating to Employee Grievances and Industrial Relations.
- Involvement to conduct investigations, witness statements, prepare investigation report, disciplinary/grievance reports and recommendations on the next course of action to Business Managers, Business Directors, HR Director and HR Manager.
- Provide coaching and feedback to business managers, equipping business managers on “how to” deal with HR related matters in a correct and compliant way by:

- Co-discussion with Business Managers during Confirmation Evaluation Process by coaching business Managers on performance rating distribution. If extension of Probation Period is required, understand the areas of improvement, and provide solutions to overcome performance issues and management of non-performer.
- When PIP is required, partner with Business Managers to manage non-performer and setting expectations.

b. Learning and Development
- Responsible for the full process of Training Need Analysis (TNA), prepare report to identify training needs as identified in the Performance Review process and/or Confirmation Review process
- In consultation with Business Managers and co-coordinate with Training provider on the Training needs
- Maintain training records completion, either In-House or External including ensuring to follow-up completion of any e-learning requirements.
- Support in Training implementation project at Regional or Global level, when required

c. People Engagement and Communication
- Employee Onboarding, Stay Process & Off-Boarding

i. Onboarding:

- Conduct new joiner Orientation covering Introduction of Company, Introduction of Employee related Matters, HR Policies and procedures, Self-Service tools.
- In consultation with Business Managers and co-coordinate 1-day multiple Business Orientation for New Hire.

ii. Off-Boarding:

- Co-ordinate with payroll team member to ensure smooth off-boarding process, including leaver’s final date, payments required and conduct Exit Interview process.
- Ensure exit employee completes the Exit Survey.
- Analyse the Turnover report/result and work with Business to initiate actions to reduce attrition

iii. Implement and initiate a Stay Interview process.
- Employee Engagement
- Initiate, organise and actively involve in Employee Engagement activities to enhance a positive work environment. This includes but not limited to planning an Annual Engagement which includes Festive-related activities, sending out communication and invite employees, sourcing for caterers, being the Master of Ceremony, mapping out interactive session with fun games, decorating the office during Festive Events, sourcing for gifts including distribution, organising talks and events, etc.
- Collaborate with Safety and Health Committee related to Health and Wellness activities and/or talk
- Liaison with Service Providers on organising talk
- Ensure the consistency of Monthly Newsletter sharing
- Analyse the Employee Engagement Survey Results and co-ordinate with Business Managers and suggest to sit-in to facilitate discussion when Managers share the results with employees.
- Employee Communication
- Respond to inquiries regarding HR policies and procedures
- Involve in reviewing and maintaining HR Policies and Procedures including Employee Handbook to ensure consistently updated and communicated
- Upkeeping the information on Employee Portal (Self-Service platform)
- Support other business tools and the systems/platforms (Workday, GIMS, ServiceNow)

d. Other HR Services/Support
- Being the 1st point of contact on HR-related enquiries
- Involvement and suggest improvement of HR processes
- Preparing/submitting/analyze HR related reports from time to time

What experience and skills required
- Strong customer focus/service-minded/business partnering capability with good relationship manageme

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