Client Onboarding Representative

2 weeks ago

Kuala Lumpur, Malaysia Citi Full time

We’re currently looking for a high caliber professional to join our team as **Client Onboarding Representative (Contract) - Hybrid** (Internal Job Title: Client Onboard Rep - **C05**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

**In this role, you’re expected to**:

- Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
- Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
- Provides response to client and internal inquiries.
- Prepares documentation for archiving.
- Applies appropriate bank’s regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
- Documents operation procedure updates.
- Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels.
- Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
- Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
- Ensures high levels of client satisfaction through strong product, process and client knowledge.
- Identifies and suggests process improvements.
- Assists in the implementation of validated process improvements.
- Understands procedures and controls for operational processes.
- Supports Manager with quality assurance process.
- Participates in user acceptance test of new systems.
- Effective execution of tasks detailed within this document as well as execution of any other work instructed by supervisor related to this function.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
- Previous experience in financial services preferred.
- Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
- Flexibility, team spirit, loyalty. High attention to detail Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Goal-oriented and with desire for new challenges. Customer focus. Self-motivated individual with high competency to follow through when facing obstacles. Ability to organize own work and manage time. Flexible and adaptable approach to a constantly changing work environment. Customer focus. Assertiveness. Demonstrated initiative and creativity in problem solving. Proficient knowledge of English (written and spoken).
- High School diploma or equivalent

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Client Onboard Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.**Job Family Group**:
Customer Service
- **Job Family**:
Institutional Client Onboarding
- **Time Type

  • Client Onboarding Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia ThinkMarkets Full time

    ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24 hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access...

  • Client Onboarding Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OSL Full time

    About OSLBacked by Asia's leading public fintech and digital asset company, OSL Group (863.HK), formerly known as BC Technology Group, OSL is the world's first SFC-licensed and insured digital asset platform. Founded in 2018, OSL has an established history in the sector and is recognised by many as the leader in providing comprehensive regulated and licensed...

  • Client Onboarding and Adoption Expert

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Food Market Hub Full time

    Client Onboarding and Adoption at Food Market HubWe are seeking a highly skilled Client Onboarding and Adoption Expert to join our team at Food Market Hub. As a key member of our Customer Experience team, you will play a vital role in ensuring the success of our clients through seamless onboarding, effective training, and successful mapping of their...

  • Client Success Representative

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ocard Rewards & Loyalty (M) Sdn Bhd Full time

    About the RoleOcard Rewards & Loyalty (M) Sdn Bhd is a leading provider of loyalty and rewards solutions. We are seeking a Client Success Representative to join our team, responsible for ensuring the successful onboarding and training of merchants who have joined our program.Main ObjectivesCoordinate with the Business Development team to activate new...

  • Client Onboarding Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full time

    This job is for a Client Onboarding Specialist at EBC Financial Group. You might like this job because you'll help new clients get started, manage info, and work with a diverse team in a fast-growing global company committed to integrity and innovation.EBC Financial Group – a global financial services provider headquartered in the dynamic city of London,...

  • Client Onboarding Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Eastern Book Company Full time

    Join to apply for the Client Onboarding Specialist role at EBC Financial GroupAbout UsEBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse...

  • Client Onboarding Expert

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia QCP Group Full time

    About QCP GroupWe are a global market maker in digital asset derivatives, with a vast network of liquidity providers and counterparties. Our mission is to provide institutional investors with greater access and efficiency in the digital asset markets.In this role, you will have the opportunity to work closely with our Compliance Team in Singapore to develop...

  • Client Onboarding Expert

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KG Invicta Services Full time

    Job SummaryWe are looking for a highly motivated and organized individual to fill the role of KYC Analyst.In this role, you will be responsible for performing KYC checks on our clients and ensuring that all necessary documentation is up-to-date.The ideal candidate should have excellent communication skills and be able to work effectively in a fast-paced...

  • Client Onboarding and Compliance Expert

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OSL Full time

    Job Description:Perform due diligence on individual, corporate, and institutional clients by collecting, checking, validating, and verifying information and documentation.Key Responsibilities:Process and organise high-volume case documentation, including sources of funds, documents of incorporation, and general account opening documents.Collaborate with...

  • Client Onboarding and Success Coordinator

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cision Full time

    Cision Career Opportunity: Business Analyst (APAC Onboarding)Description:The Business Analyst (APAC Onboarding) role is responsible for onboarding and supporting new clients in the APAC region. This involves collaborating with the sales team, conducting product demos, and creating tailored reports to drive client success.Key Responsibilities:- Collaborate...

  • Client Onboarding Expert

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cision Full time

    Mandarin Chinese and English AnalystCision seeks a skilled Mandarin Chinese and English Analyst to join our team. As an Analyst (Client onboarding focused. Strong in Mandarin Chinese and English), you will be responsible for analyzing complex data sets and delivering actionable business intelligence. Strong proficiency in Mandarin Chinese and English is...

  • Client Onboarding Expert

    9 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ridik Full time

    About the TeamWe are a dynamic and supportive team of professionals dedicated to making a positive impact. As a Client Onboarding Expert, you will play a critical role in ensuring that our clients receive exceptional service and support.Responsibilities:Evaluate customer risk and perform thorough background checks to ensure compliance with regulatory...

  • APAC Client Onboarding and Support Professional

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cision Full time

    Cision Job Description: Analyst (Client Onboarding Focused)Job Summary:The Analyst (Client Onboarding Focused) role at PR Newswire is responsible for engaging with clients across the APAC region. This involves participating in pre-sales and post-sales processes, conducting product demos, facilitating onboarding, and creating tailored reports to drive client...

  • Client Onboard Analyst

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...

  • Client Onboarding Expert

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RBC Full time

    About the JobWe are seeking an experienced Client Onboarding Expert to join our team in RBC. In this role, you will be responsible for conducting Enhanced Due Diligence (EDD) analysis for clients in order to assess their AML risk and recommend a risk rating.The successful candidate will work closely with stakeholders to identify high-risk factors, conduct...

  • Client Onboarding Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

    Are you driven, results-oriented and a team player?With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such...

  • Client Onboarding Specialist

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    About the RoleCitigroup Inc. is seeking a highly skilled Client Onboarding Analyst to join our team in Kuala Lumpur, Malaysia. As a key member of our team, you will be responsible for customer interaction, documentation issuance, review, and system setups.Key Responsibilities:Responsible for customer interaction, documentation issuance, review, and system...

  • Client Onboarding Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    Citi connects millions of people across hundreds of cities and countries every day through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest...

  • Technical Onboarding Expert

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OpenLearning Full time

    Job DescriptionProduct Knowledge: Gain in-depth knowledge of our product or service offerings and provide expert guidance to clients on maximizing its value to meet their business goals.Customer Onboarding: Oversee the onboarding process for new clients to ensure a smooth and positive experience. Conduct onboarding sessions and provide educational...

  • Client Onboarding Analyst

    20 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...