Bowling Supervisor

2 weeks ago

Putrajaya, Malaysia Wangsa Group Of Companies Full time

Job Description:


As a Bowling Center Supervisor at Wangsa Bowl, you will oversee the daily operations of our bowling facility and contribute to creating a positive and enjoyable experience for our customers.


Your main responsibilities will include:
-
Customer Service Excellence: Lead by example in delivering exceptional customer service, ensuring guests have a memorable and enjoyable time at the bowling center.
-
Staff Management: Supervise and coordinate the work of bowling center staff, including lane attendants and front desk personnel. Provide guidance, training, and support to maintain a cohesive and efficient team.
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Operational Oversight: Monitor and manage day-to-day operations, including lane assignments, equipment maintenance, and cleanliness of the facility. Ensure all safety protocols are followed.
-
Problem Resolution: Address customer concerns and inquiries promptly and effectively, demonstrating strong problem-solving skills to enhance customer satisfaction.
-
Event Coordination: Assist in organizing and overseeing bowling leagues, tournaments, and special events. Coordinate with the events team to ensure successful execution.
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Inventory Management: Keep track of inventory levels for bowling equipment, shoes, and other supplies. Place orders as needed and maintain accurate records.
-
Sales and Promotion: Collaborate with the marketing team to implement promotions, discounts, and loyalty programs to drive customer engagement and increase revenue.
-
Compliance: Ensure adherence to all safety regulations, licensing requirements, and company policies.

Qualifications:

  • Previous experience in a supervisory or managerial role, preferably in a recreational or entertainment setting.
  • Strong leadership skills with the ability to motivate and guide a diverse team.
  • Excellent communication and interpersonal skills.
  • Knowledge of bowling equipment and scoring systems is a plus.
  • Ability to handle customer concerns professionally and efficiently.
  • Flexibility to work evenings, weekends, and holidays as needed.
**Working Time:
- **
Shift 1 : 9.30AM - 6.00PM

Shift 2 : 3.00PM AM
**Every week rotational Shift

Pay:
RM1, RM2,500.00 per month

Benefits:

  • Maternity leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus

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