IT Solution Expert Sales and Marketing

2 weeks ago


Subang Jaya, Selangor, Malaysia NES Fircroft Full time
Technological and functional monitoring

  • Carries out a technological watch of developments and new software versions
  • Is force of proposal in the choice of solutions
  • Prioritizes and presents the needs to be built during arbitration committees
  • Is the privileged contact for editors
Study phase

  • Deals with evolutions/corrections and projects within the scope of activities:
  • Prepare/have prepared for functional specification documents according to the methodology used for the project (Agile or Waterfall)
  • Estimates/have estimated the workload of each request in relation with the teams concerned (development, interfaced systems, etc.)
  • Collects volume of business data (number of users, transaction volumes, etc.)
Implementation

  • Carry out / have carried out the configuration and have the developments carried out / followed up
  • Define, carry out/have carried out and maintain test plans (unit test, integration and nonregression)
  • Is responsible for the quality of deliveries and acceptance in the domain
  • Assist the Business Process Owners if necessary during the users acceptance (definition of the plan, testing, training, etc.....)
  • Is the contact for the technical teams: development, authorizations, operations,...
Cut-over and Go-live

  • Support the Third Party Maintainer's skills improvment, in particular through knowledge transfer
  • Coordinate the actions to be carried out for the cutover in the production environment
  • Ensure that functional and technical documentation is available and up to date. Complete it if necessary
User Support

  • Validates the competence of the Third Party Maintainer
  • Controls the service quality of the support provided by the Third Party Maintainer
  • Builds and implements action plans of the preventive support
  • Handles or facilitates the resolution of incidents when necessary
IS projects

  • Participates in implementation and deployment projects according to a CORE model if one exists
  • Depending on the organization and size of the project, takes on the role of project manager and therefore ensures / contributes to the implementation and ensures monitoring, reporting
  • Numerous technical contacts (internal and external) and business contacts (worldwide)
  • Europe, Asia and the Americas perimeter;
  • Team with a global, multicultural dimension
  • Short onsite travel
  • Ability to communicate with business contacts (BPO / key users/ users)
  • At least 810 years working experience in relevant industry
  • Bachelor Degree or Equivalent

Pay:
RM14, RM18,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday


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