Data Management

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time
SWIFT Kuala Lumpur, MalaysiaPosted 1 day ago Permanent Competitive

  • Data Management (Ops) Specialist

About the Role

Contracts Management team is looking for an experience professional to join us in ordering and run all other operational activities together with the team.

The team is majorly involved in the areas of customer master data maintenance and contractual info that flows into invoices for global Swift customers.

Furthermore, the team is also serving on the areas of Query management, Risk and Control analysis, Business expertise and Reconciliations to maintain high standards of the operations.


  • As part of the OrdertoCash (OTC) stream within the Finance Operations, we are actively working towards creating an efficient working space, maintaining synergy across different operational teams, and providing good customer experience.

There are 3 teams under OTC:
Contracts Management team (Ordering), Billing team (Invoicing) and Accounts Receivable (Payment)

What to Expect:

  • Perform order processing and complete other BAU activities together with the team
  • Review, update, and revamp (when needed) procedure documentation to maintain process standardization across different processors and future references
  • Proactive in identifying gaps, solving problems, and looking for opportunities to implement process improvement to increase efficiency
  • Develop, implement and review operational policies and procedures to match with audit and revenue assurance requirements
  • Coach/train team members or other teams when required
  • Perform and build a holistic reporting capability on productivity, monthly controls and reconciliations
  • Participate and provide your expertise in discussions with OTC, Centre of Excellence, Business, Sales, Customer experience and others when required

What will make you successful?

  • Minimum 3 years of
    experience in Ordering operations or OTC stream (preferable in an international setting covering customers worldwide)
  • Experience in any of these tools
    SAP/PEGA/Salesforce Lightning/CPQ/Confluence to be used in daily operations (like ordering process, quotation validation, workflow execution and documentation)
  • Experience in handling
    excel reporting (require at least intermediate level)
  • Capable in writing proper stepbystep
    process documentation for new and change in products
  • Demonstrated strong capabilities in
    analysing scenarios, performing investigations, and providing structured responds on situational basis
  • Proven experience as a
    change ambassador in the previous role, deliver quick wins/ improvements and stay curious on new developments/advancement in the company
  • Demonstrated strong capabilities to
    manage multiple deadlines and work under tight deadlines or adhoc conditions (as and when required)
  • Strong desire to learn, explore and grow in OTC stream to develop comprehensive
    E2E understanding:
  • Strong interpersonal skills,
    customer centric attitude, ability to deal with cultural diversity
  • Proven team player to accomplish results,
    coordinate team operations and working crossfunctionality
  • Demonstrated aptitude for
    learning new technologies quickly with limited supervision
You may like to know the team better by knowing the people in the team.

Review LinkedIn profile of the people on the list below:

  • Yani Azlishah
  • Finance Operations & Customer Ordering Manager (Hiring Manager)


 Natasya Rosli
  • Recruiter for the position


 Victor Ooi
  • Recruiter for the position
.

What we offer
We put you in control of career

  • We give you a competitive package
  • We help you perform at your best
  • We help you make a difference
  • We give you the freedom to be yourself
    We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of

age, background, culture, colour, disability, gender, nationality, race, religion

, or veteran/military status.

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