Customer Service Representative

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Venator Full time

Job Description:

  • Carry out all duties at all times in compliance with all Venator Corporate EHS, SOX and business conduct policies and guidelines.
  • Ensure all documentations comply with SOX and procedure standards to support underlying transactions.
  • Support the delivery of defined, high quality transactional and business service associated with the Order Fulfillment process, to agreed performance and cost targets, on behalf of all relevant businesses & sites in an environment that encourages continuous improvement to the underlying global processes and outcomes 4. Maintain close communication with sales manager and prioritize orders for delivery
  • Complete the order process from receipt of customer orders (planned or otherwise) through to despatch and then invoice, using standard SAP processes and functionality
  • Monitor product delivery schedules and update the status of shipment to the customer
  • Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service
  • Monitor customer account and/or order status on a regular basis, resolving problems associated to customer orders e.g. credit blocks, delivery issues.
  • Control the delivery process within SAP, preparing associated documentation for goods despatch, booking transportation in line with site through-put capabilities, agreed lead times and internal HSSC guidelines. Ensure all processed despatches are ready for billing, system housekeeping is up to date, and all outdated stock demands are removed promptly.
  • Refer availability/forecast issues to the APAC Regional Customer Service and Supply Chain Manager for resolution with relevant parties.


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