Team Lead

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time
Manage Day to Day operations, Service Levels and Floor Operations

  • Organize team huddles and work towards keeping the team motivation at high levels
  • Prepare the shift roster & review with SDM before sharing with the team
  • Facilitate Administrative and operational needs of the team
  • Ensure the team is always up to date with product and process knowledge and are adhering to workflow and process guidelines
  • Partner with team members to enhance their potential and utilize their strengths to accomplish individual & team deliverables
  • Support individual team members to improve on their opportunity areas
  • Assign routine tasks to the team
  • Accountable for meeting & exceeding the process SLAs (Productivity, Quality, Process Hygiene, Customer Satisfaction, Adherence to Schedule and Attendance. etc)
  • Ensure that team is following the standard procedures
  • Ability to learn to work with Google internal tools
  • Provide updates to management on team performance
  • Supports hiring and training
  • Drive and own continuous improvements via technology and analytics interventions
  • Meet & exceed contractual business targets
  • Contribute in preparation of weekly, monthly & quarterly performance reviews with clients
  • Prepare and report process performance metrics to stakeholders
  • Adopt best practices from other processes/ verticals etc
  • Establish strong relationships with clients
  • Manage a team of ~ 20 associates
  • Performance Management & Appraisals for the team

Qualification & Experience:

  • Qualified Graduate
  • 24+ months of BPO experience with overall experience of 35 years
  • Managed a team for at least 1 year
  • Language Proficiency in English and at least 1 other local languages (Malay, Mandarin, Tamil, Hokkien)
  • Handle Client Escalations
  • High Analytical & Coordination skills are essential
  • Documentation support, research & excellent project skills
  • Very Good people management Skills Ability to
- through on projects assigned

  • Internet Savvy
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
  • Ability to work in a team
  • Ability to perform in adverse situations
  • Very Good MS office Skills and Google Docs
  • Team player and selfstarter with strong interpersonal and solution oriented attitude and an ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving team environment
  • Demonstrated ability to synthesize information and see the big picture while effectively managing details
  • Strong clientfacing skills with excellent communication, negotiation and conflict management skills & Stakeholder management skills
  • Ability to streamline complex processes and implement workflows designed to increase efficiency.
  • Data driven with a keen eye for detail proactive identification of failure points/ risks and develop action/ mitigation plans

About Cognizant:

Employee Status :
Full Time Employee

Shift :
Day Job

Job Posting :
May

About Cognizant

Job ID COGNGLOBAL44268
  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Unison Consulting Pte Ltd Full time

    Team Lead Insurance Operations Role Lead and manage a team of insurance operations professionals, ensuring high performance and productivity. Oversee daytoday operations and ensure compliance with established policies and procedures. Develop and implement strategies to improve operational efficiency and effectiveness. Provide guidance and support to team...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    ROLE:Team Lead - Telemarketing - (Thai/Vietnamese/Indonesia)Location: Bangkok, ThailandSalary: up to 80,000THBHC:4Joining:ASAPEducation: Bachelor's degreeShift: Mon - Fri, 7am - 4pmJoining date: Immediate JoinerRequirement: *BPO, Telemarketing + Team Lead Experience is required and experience in leading SEA operations in sales & digital...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usOverviewThe Team Lead - Product Development is responsible to lead the team in the development, implementation and management of new and existing non-trade product(s) / financing program(s). This includes conducting reviews, enhancements, periodic market research and engaging relevant...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    Cognizant Kuala Lumpur, MalaysiaPosted 1 day ago Permanent Competitive Team Lead Japanese Language ProficiencyRequirements: Bachelor's degree or equivalent practical experience preferred. Have at least 1 year experience as Team Lead in managing Japanese role or team. Have excellent English and Japanese (possess JLPT N1 or N2 certification) communication...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Intrepid Full time

    About UsIntrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    Specialization: at least 1 year Team Lead experience. Must have Global Payment, Financial Customer Complain backgroundTarget Onboarding Date:ASAPSalary Range: 5,500 - 6,500Location: Kelana JayaType: Full-timeShift: 24/7Pay: RM5, RM6,500.00 per monthApplication Question(s): Are you willing to work in shifts?Experience:Team Lead: 1 year (required) Global...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Consulting Management Sdn Bhd Full time

    Provide technical training and guidance to the RPA team; Lead and assign projects to the RPA members to ensure projects are delivered on time, within budget and with quality; End to end coordination with process owners, developers and IT teams to implement projects; Work closely with Business Units and departments to ensure conformance to governance and...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at usJob Purpose Summary:Functional Job Responsibilities: Lead a team of analysts to produce endtoend business campaigns, from campaign proposal to fulfilment & monitoring, with every proposal tying back to a main objective of producing variations in customer journeys based on analytical...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Chevron Full time

    Total Number of Openings1Responsibilities for this position may include but are not limited to:Lead the Card Sales Team.Develop, execute & monitor team's plans to achieve sales volume & collection target.Identify issues to reduce past dues & doubtful debts.Build & maintain good relationships with the Team, existing customers via regular visit to discuss...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

    Position:Team Lead (Maps Operation)Work Location: Kuala Lumpur, MalaysiaTenure: Fixed-term contractKey Responsibilities: Managing and overseeing the activity of the team of Maps Reporting Specialists. Being responsible for their group daytoday operation, managing time and effort as per SLAs. Providing mentorship, guidance, and career development to team...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Tan Chong Group Full time

    Job Summary:As an DBA Team Lead, you are responsible to provide technical leadership and guidance to team members. Besides day-to-day operational support of all supporting databases, you are also required to provide assistance to project teams with architecture design, upgrades, security patches, performance tuning, data protection, secured deployment,...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT DIGITAL BUSINESS SOLUTIONS IS LOOKING FOR A TEAM LEAD - PLANNING AND REPORTINGSENIORITY LEVEL:Experienced, Non-Management...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full time

    Job Summary:As a QA Team lead, you are responsible to oversee the activities of quality assurance for the softwareResponsibilities: Develop and managing test strategies and test plans for project need Consolidate and provide tasks estimation for testing related effort. Handling test management and prepare consolidating test reporting for project team....

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Michael Page Full time

    About Our Client This renowned logistics firm offers comprehensive global solutions covering freight forwarding, warehousing, distribution, and supply chain management services. They specialize in optimizing supply chains across diverse industries, ensuring efficient operations and successful business outcomes. Job DescriptionLead and manage a team of...

  • Claims Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia bp Full time

    Job summaryEntity:FinanceJob Family Group:Supply & Trading GroupThe Voyage Claims Lead Analyst is responsible for invoicing for all post fixture claims on their portfolio of vessels. In addition, the Lead Analyst will take on additional project work as required, represent the team both internally and externally including third-party claim negotiation and...

  • Team Lead Developer

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CP Global Fintech Solutions Sdn Bhd Full time

    Job Summary:We are looking for an experienced Team Lead to be responsible for overseeing junior developers on projects and supporting various development duties. The responsibilities of Team Lead developers include writing code, analyzing data, and contributing to the design and have a good track record in software development in the web, fintech or iot...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT DIGITAL BUSINESS SOLUTIONS IS LOOKING FOR A TEAM LEAD - CONTROLLERSHIPThis role is part of Corporate Finance Team for Japan market as part of...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full time

    Job Summary:As an DBA Team Lead, you are responsible to provide technical leadership and guidance to team members. Besides day-to-day operational support of all supporting databases, you are also required to provide assistance to project teams with architecture design, upgrades, security patches, performance tuning, data protection, secured deployment,...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan MCI Career Sdn Bhd Full time

    Position OverviewKey Responsibilities Lead, mentor and motivate a team of recruitment consultants to achieve individual and team targets. Develop and implement strategies to attract, retain and develop top talent within the team. Provide guidance, support and training to consultants to enhance their skills and performance. Foster a positive and collaboration...