account director

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

Key Knowledge and Execution Areas

  • Maintain an outstanding knowledge of insurance and claims processing, includingthe incentives that drive the bottom line for the insurance industry claimsdepartments.
  • Build and maintain the client'sreputation and relationships within the industry.
  • Become a trusted member and a thought leader in the motor and general insurancecommunity.
  • Innovative thinking - making it happen and finding solutions when uncertainty arises.
  • Learning and working with others - we are a collaborative team, we like to think interms of options and outcomes and making a decision then moving forward quickly.
  • Execution - our model is well established, youll be responsible for strategically
  • tailoring the model for Malaysia and also directly involved in execution. You will bedirectly accountable for our success.

Reporting to the General Manager, your duties will be:

  • Increasing the number of vendors (Primarily insurers) and the overall amount ofinventory put to auction each month.
  • Developing, sustaining and selling in the concept of a Malaysia-wide shared insurance claims assessment center.
  • Building a pre-intake and sales Support team to service the buyers, creating an easytransfer of ownership service between our vendors and buyers.
  • Deliver outstanding customer service to both vendors and buyers to ensure weachieve maximum returns on every vehicle put to auction.
  • Make Pickles Asia an indispensable part of our customers business operations andcreate barriers to entry for competitors.

Other Essential Duties and Responsibilities

  • Monitor and control all pre-intake of vehicles and ensure prompt completion of extracting vehicles from repairers to yardComplete pre-auction activities, including valuation work, lotting preparation andorder, reserve review and recommendation, marketing activities(includingshowcasing marketing work to vendors)
  • Complete all post-auction reporting activities, including offer/sale recommendations,explanations of success or anomalies, vender vs. auction trend reporting.
  • Conduct monthly reporting with vendors, quarterly account reviews (vendor vs.industry trends), cost reduction advisory, industry knowledge sharing, and takingvendor feedback to the company.
  • Maintain a client relationship log in the company CRM, and submit monthly salesreports to the Executive team.
  • Ensure all vendor and buyer requests and complaints are responded to promptly,politely, and in accordance with Pickles procedures.
  • Assist in training and development of staff in specific vendor requirements.
  • Assist in the auction process to maximize vendor returns.
  • Report on relevant sales issues at the fortnightly Departmental Managers meeting

Key Performance Indicators

  1. Volume of vehicles sold each month
  2. Clearing pre-intake vehicles with a success rate of 90% acceptance within 2 monthsaverage
  3. Developing a vehicles assessment center and making it work with insurance consignors
  4. Signing up new insurance consignors

Work experience preferred:

  1. Have work experience with the Motor Claims department in Insurance companies
  2. Have excellent PR skills.
  3. Have good skills in Microsoft Excel, Power Point and Word
  4. Good communication skills in English.
  5. Passionate about making a positive impact to the company and for clients.

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