Current jobs related to Director of Account Management Operations - Kuala Lumpur, Kuala Lumpur - Anchanto

  • Centre Director

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Director File Full time

    Job SummaryThe Centre Director is responsible for the overall business operations, academic programme, and management of the language centre. This role requires a strategic thinker who can develop centre plans, manage a team, and ensure academic standards and quality.Key ResponsibilitiesBusiness Operations: Proactively report P&L status against financial...

  • Centre Director

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Director File Full time

    Job SummaryThe Centre Director is responsible for the overall business operations, academic programme, and management of the language centre. This is a key leadership role that requires a strong business acumen, excellent communication and organisational skills, and the ability to manage a team of staff.Key ResponsibilitiesBusiness OperationsDevelop and...

  • Operations Director

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Operations Director - F&B Retail Division About the Company: Our client is a leading business within the consumer space, with a strong presence in the Malaysian market. About the Job: Reporting to the General Manager, the Operations Director will be responsible for overseeing the daily operations of the new F&B retail division. Key...

  • Regional Operations Director

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    {"h3": "Regional Operations Director Job Description for Businesslist", "p": "As a key member of the Businesslist team, the Regional Operations Director will play a crucial role in overseeing the day-to-day operations of our retail stores across Southeast Asia. This position requires a strong leader who can drive business growth, improve operational...

  • Director of Client Operations

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FP Global Full time

    Job DescriptionFP Global is seeking a highly experienced and skilled professional to fill the role of Director of Client Operations. This position will be responsible for managing fund accounting teams and providing a full range of fund administration services to Private Equity and Real Estate clients.Key Responsibilities:Financial Reporting and Analysis:...

  • Senior Finance Director

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KIP REIT MANAGEMENT SDN BHD Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Finance Manager to join our team at KIP REIT Management Sdn Bhd. The successful candidate will be responsible for overseeing the overall financial and accounting operations of the group, including APs, treasury/banking, fixed assets, audit, tax compliance, management accounting, and...

  • Senior Account Director

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lewis PR Full time

    About the RoleWe are seeking a highly skilled and experienced Associate Director to join our team at Lewis PR. As a senior member of our account servicing team, you will play a crucial role in delivering exceptional client service and driving business growth.Key ResponsibilitiesNew Business: Lead the new business process, collaborating with the local and...

  • Operations Director

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyOur client is a leading business within the consumer space. They are hiring an Operations Director for a new F&B retail division. about the jobReporting to the General Manager. Key responsibilities:Oversee daily operations Staff management - recruitment, trainingManage budgets and control expenses to meet financial targetsDevelop and execute...

  • Account Director

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BT Group Full time

    Account DirectorAt BT Group, we're seeking a seasoned professional to lead our global sales efforts. As an Account Director, you'll be responsible for orchestrating and executing account strategies, managing key global accounts, and building executive-level relationships.This role requires a dynamic individual who can thrive in a fast-paced environment,...

  • Director of Media Accountability

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Publicis Amsterdam Full time

    Job Title: Associate Director, AccountabilityWe are seeking a highly skilled Associate Director, Accountability to join our team at Publicis Amsterdam. As a key member of our organization, you will be responsible for managing client investments and deliverables, translating analysis into actionable insights, and developing strong relationships with internal...

  • Director of Engineering and Operations

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AGENSI PEKERJAAN ASIA RECRUIT SDN BHD Full time

    Job SummaryAs a key member of the AGENSI PEKERJAAN ASIA RECRUIT SDN BHD team, the Director of Engineering and Operations will be responsible for leading and managing the overall Engineering Department. This includes developing and implementing strategies to improve manufacturing operations, ensuring global competitiveness in Quality, Cost, and Delivery.Key...

  • Hotel Operations Director

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    Job SummaryThe Hotel Manager is responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.Key ResponsibilitiesFunction as the Business Manager and a Marketing Specialist for Operations DepartmentEnsure that all departments and...

  • Senior Account Director

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LEWIS Communications GmbH Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Account Director to join our team at LEWIS Communications GmbH. As a Senior Account Director, you will be responsible for leading our client relationships and delivering exceptional results-driven communications campaigns.Key ResponsibilitiesClient Management: Lead and manage client...

  • Senior Account Director

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia VML South Africa Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Account Director to join our team at VML South Africa. As a key member of our Client Services department, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and delivering exceptional results.Key ResponsibilitiesStrategic...

  • Hotel Operations Director

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    Hotel Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Manager to join our team at Hyatt Hotels Corporation.Key ResponsibilitiesOversee the efficient operation of the hotel division, ensuring alignment with corporate strategies and brand standards.Manage the hotel's departments and sections to ensure successful operation and...

  • Operations Director

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia nahc Full time

    Job Title: Operations DirectorAbout the RoleWe are seeking an experienced Operations Director to lead our platform's operational strategy, focusing on overseas users. This critical role ensures efficient platform operations, compliance with regulatory standards, and drives growth and user engagement.Key ResponsibilitiesDevelop and implement a comprehensive...

  • Senior Account Director

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lewis PR Full time

    About Lewis PRWe are a global marketing agency that has evolved from a start-up to a multinational in just over two decades. Our success is attributed to a combination of factors, including the delivery of award-winning campaigns by talented individuals, expanding client relationships into new markets or services, and making strategic acquisitions. Lewis PR...

  • Project Director

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Refine Group Full time

    About the Role:We are seeking a highly skilled Project Director to join our team at Refine Group. As a Project Director, you will be responsible for leading strategic and operational plans for our projects, monitoring and reporting on program and financial goals, and updating stakeholders on project progress.Key Responsibilities:Develop and implement...

  • Assistant Director of Finance

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    Assistant Director of Finance - Hyatt Centric City Centre Kuala LumpurThe Hyatt Centric City Centre Kuala Lumpur is a hotel that embodies the city's rich history and cultural influences. Nestled in the heart of the city, the hotel is surrounded by unique attractions and connected to authentic experiences for modern travellers.We are seeking a curious and...

  • Operations Director ITO, APAC

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time

    About the RoleWe're seeking an exceptional Operations Director to lead our Infrastructure, Technology & Operations teams in the APAC Global Operations Centre in Kuala Lumpur. This is a critical role in ensuring the smooth operation of our cloud and infrastructure platforms globally.The successful candidate will report directly to the APAC Regional Technology...

Director of Account Management Operations

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Anchanto Full time

Lead the Key Acc Management Operations Function for a fast growing SaaS Tech company:

About Anchanto:


At Anchanto, our mission is to revolutionize eCommerce operations for businesses of all sizes by providing innovative and intelligent SaaS platforms.

We strive to simplify backend eCommerce processes, making them simpler, faster, and scalable.

Our vision is to transform the eCommerce landscape in the region and become the most customer-centric company in our domain.

We have a diverse and multicultural team that thrives on creativity and collaboration. At Anchanto, every team member enjoys the freedom and opportunities to realize and explore their full potential.

We take great pride in crafting awesome and robust products that can reshape how businesses approach eCommerce management.

Our focus is on delivering enchanting experiences to our customers as we work towards becoming the top customer-centric company in our industry.

Join us as we drive positive change and shape the future of eCommerce.

Position Overview:


We are seeking a skilled and dedicated Account Management Operations Director to lead and oversee the newly established Account Management Operations team.

This role will be instrumental in ensuring the efficiency, effectiveness, and seamless execution of account management processes, while also contributing to the enhancement of customer relationships and overall team performance.

The Account Management Operations Director will be responsible for developing and implementing standardized procedures, managing training programs, optimizing CRM systems, and facilitating smooth communication between cross-functional teams.


Key Responsibilities:

Processes and SOPs:

  • Design, develop, and maintain standardized processes and Standard Operating Procedures (SOPs) for Account Management activities.
  • Collaborate with crossfunctional teams to ensure alignment and continuous improvement of processes.
  • Ensure Processes are followed. Governance enforced.

Internal and External Reporting:

  • Coordinate and prepare reports and presentations for internal stakeholders and customer meetings.
  • Drive Internal reports at individual, team and department level

Performance of the Team:

  • Measure the defined performance goals for the Account Management team and monitor progress at individual and team level
  • Provide regular feedback, coaching, and support to team members to drive professional growth.
  • Generate regular and adhoc reports to track account performance, team activities, and customer engagement.

Automated Surveys:

  • Develop and implement automated customer surveys to gather feedback and insights for continuous improvement.
  • Analyze survey data to identify trends and opportunities for enhancing customer experience.

Insights to Customers of Different Segments:

  • Collaborate with the Analytics team to extract meaningful insights from customer data and tailor communication to different customer segments.
  • Research regarding Customers and competitors

CRM Automation and Reporting:

  • Work closely with the IT department to optimise the CRM system for accurate data capture, streamlined workflows, and efficient reporting.

Issues Management with Customer Care Team:

  • Collaborate with the Customer Care team to resolve account-related issues promptly and maintain high levels of customer satisfaction.
  • Provide guidance on handling complex issues and escalations.

Templates for Decks and Documents:

  • Create and maintain a repository of templates for presentations, documents, and reports to ensure consistency and efficiency in communication.

Induction and Training for Account Managers:

  • Develop comprehensive onboarding and training programs for new and existing Account Managers, ensuring they are equipped with the necessary skills and knowledge.
  • Deliver training sessions and monitor progress to enhance the team's capabilities.

Qualifications and Requirements:

  • Bachelor's degree in business administration, Operations Management, or related field (Master's degree preferred).
  • Proven experience (7 years) in account management, operations management, or a related role.
  • Strong understanding of account management processes and customer relationship management.
  • Proficiency in CRM software (HubSpot, Gainsight)
  • Excellent communication, leadership, and interpersonal skills.
  • Analytical mindset with the ability to interpret data and make datadriven decisions.
  • Project management skills with a demonstrated ability to manage multiple tasks and priorities.
  • Problemsolving skills and a proactive approach to identifying and addressing operational challenges.
  • Experience in team management, coaching, and development.


Join us in shaping a dynamic and customer-centric Account Management Operations team that drives excellence and contributes to the growth and success of our organization.

If you are a motivated and results-driven individual with a p