Operations Director ITO, APAC

15 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time
About the Role

We're seeking an exceptional Operations Director to lead our Infrastructure, Technology & Operations teams in the APAC Global Operations Centre in Kuala Lumpur. This is a critical role in ensuring the smooth operation of our cloud and infrastructure platforms globally.

The successful candidate will report directly to the APAC Regional Technology Director and will be part of the extended leadership team of the Global Technology Services Chief Technology Officer.

Key Responsibilities
  1. Team and Performance Development: Manage team performance and career development, mentoring team members to ensure a well-rounded, world-class organization.
  2. Operations Management: Ensure effective operation of all aspects of the 24X7 operation, delivering world-class service delivery to all Divisions across Access.
  3. Operational Excellence: Uphold and drive operational excellence globally, implementing best practices with a customer-focused approach.
  4. Recruiting and Hiring: Contribute to recruitment efforts.
Requirements

The ideal candidate will have:

  1. Proven experience in people and operations management in a fast-paced, mission-critical IT environment.
  2. Demonstrated leadership experience at the direct level or above in a global organization.
  3. Strong knowledge of ITIL framework and best practices.
  4. Excellent analytical and problem-solving skills.
  5. Familiarity with IT operations and platform components.
About Us

The Access Group is a leading provider of business management software to small and mid-sized organizations in the UK, Ireland, USA, and Asia Pacific. We help over 100,000 customers become more productive and efficient. Our products and solutions go beyond providing technology; we connect the right people with the right data, at the right time, through Access Workspace.

We're committed to creating a welcoming and inclusive environment where everyone can thrive. If you're passionate about this role and want to make a difference, we'd love to hear from you.



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