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Operations Director ITO, APAC
2 months ago
The Access Group is a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific.
We help over 100,000 customers across commercial and non-profit sectors become more productive and efficient by connecting the right people with the right data, at the right time, through Access Workspace.
Job SummaryWe are seeking an experienced Operations Director to lead our Infrastructure, Technology & Operations teams in the APAC region.
This is a critical role that will report directly to the APAC Regional Technology Director and will form part of the extended leadership team of the Global Technology Services Chief Technology Officer.
Key Responsibilities- Team and Performance Development: Manage team performance and career development, mentoring all team members to ensure a well-rounded, world-class organization that operates to execute the IT&O, GTS, and overall Access strategy.
- Operations Management: Ensure that all aspects of the 24X7 operation are working effectively and that all Divisions across Access are receiving world-class service delivery.
- Operational Excellence: Uphold and drive operational excellence globally, implementing best practices with a customer-focused approach, identifying and owning local and global initiatives to optimize operational teams.
- Recruiting and Hiring: Contribute to recruitment efforts.
- Proven experience in people and operations management within a fast-paced, mission-critical IT environment working with global teams.
- Demonstrated leadership experience at the direct level or above at a global organisation.
- Strong knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices.
- Excellent analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
- Familiarity with IT operations and platform components (e.g., Windows Server, SQL Server, Deployment Automation, Citrix, etc.).
- Familiarity with Infrastructure, Networking, Data Centres and Capacity Management, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Hashi, CloudFlare, and FinOps.
As an experienced Operations Director, you will be responsible for leading the Infrastructure, Technology & Operations teams in the APAC region.
You will work closely with teams in APAC, EMEA, and the US on all aspects of running the platform, operations, and on-boarding new products and services into run operations.
You will be a strong leader with excellent communication and interpersonal skills, able to motivate and develop a high-performing team.
You will have a proven track record of delivering operational excellence and driving business growth.
You will be a strategic thinker with the ability to identify opportunities for improvement and develop effective solutions.
You will be a team player with a customer-focused approach, able to work collaboratively with cross-functional teams to achieve business objectives.
What We OfferWe offer a competitive salary and a range of benefits, including flexible working arrangements, wellbeing days, and a health contribution.
We are committed to creating a welcoming and inclusive environment where everyone can thrive.
We believe in equality for all and the transformative power of diversity.
We are a vibrant team that values authenticity and individuality.
We are passionate about making a difference and creating a better future for our customers and communities.
