Customer Service Trainer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

Role:
Customer Service Trainer

Timings:
Night Shift (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Voice

Key Skills:


BPO Skills- Minimum requirement:


  • Education: A diploma holder or higher is preferred.
  • Minimum of 1 year relevance working experience in a voice channel in customer service
  • Communication skills: Excellent verbal and written communication skills are essential for a customer
service representative

  • Customer service skills:
A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.

  • Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.
  • Time management skills: Strong time management skills are important to manage multiple customer inquiries simultaneously and meet customer service targets.
  • Availability: Customer service representatives are often required to work flexible schedules, including evenings, weekends, and holidays.
  • Sales skills: so some customer service representatives may be required to upsell or crosssell products and services.
  • Training: Provides training for its customer service representatives, which may include product knowledge, company policies, and customer service techniques.
  • Experience in telco industry and serving Singapore market will be an added advantage.

What's on offer:

  • A competitive salary with performancerelated pay and early morning shift allowance
  • A bright, modern, and exciting place to work with excellent facilities.
  • Great work culture and supportive colleagues
  • Career growth opportunities
  • Annual reward and recognition events
  • Medical benefits

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