Process Trainer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

Role:
Process Trainer

Timings:
Rotational Shifts (Permanent)

Industry:

BPO

Work Mode:
Work from office

Functional Area:
ITES /
BPO / Customer Service

Process:
Chat

Key Skills:
Japanese language english Thai Process Training Japenese
BPO Skills
BPO industry Quality Analyst skills

  • Position: Process Trainer
  • Thai Speaker + JLPT N1 Certified

Salary: 87,000 THB

Location:
Bangkok, Thailand

Job Description:

Role & Responsibilities:

  • Conduct training sessions for agents on product and process, particularly during New Hire Training (NHT) batches.
  • Monitor customer contacts to identify areas of improvement and collaborate with Ops and Quality teams to design action plans.
  • Ensure successful training conversion and manage retention during the training period.
  • Innovate training methods by incorporating realfloor requirements into classroom training.
  • Maintain data in accordance with training processes.
  • Drive Customer Satisfaction (C-Sat) & Employee Satisfaction (Esat) initiatives to enhance the process and customer experience.
  • Present excellent communication and presentation skills.
  • Drive key performance metrics related to training.
  • Work effectively under pressure and in an unstructured environment.
  • Be flexible to upskilling on VASS & quality.
  • Provide production hours weekly in the absence of New Hire (NH) training.

Requirements:

  • JLPT N1 Certified
  • Proficient in Japanese competency across all four skills (writing, reading, speaking, listening).
  • Over 4 years of experience using Japanese.

  • BPO industry experience is a plus.
  • Logical and analytical thinking.
  • Selfmotivated with a proactive team spirit.
  • Willingness to go on overseas business trips or training.
  • Good English competency in all four skills.

Application:
Join our team in Bangkok, Thailand, and contribute to an innovative and dynamic training environment

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