![Gratitude Inc.](https://media.trabajo.org/img/noimg.jpg)
Process Trainer
2 weeks ago
Role:
Process Trainer
Timings:
Rotational Shifts (Permanent)
Industry:
BPO
Work Mode:
Work from office
Functional Area:
ITES /
BPO / Customer Service
Process:
Chat
Key Skills:
Japanese language english Thai Process Training Japenese
BPO Skills
BPO industry Quality Analyst skills
- Position: Process Trainer
- Thai Speaker + JLPT N1 Certified
Salary: 87,000 THB
Location:
Bangkok, Thailand
Job Description:
Role & Responsibilities:
- Conduct training sessions for agents on product and process, particularly during New Hire Training (NHT) batches.
- Monitor customer contacts to identify areas of improvement and collaborate with Ops and Quality teams to design action plans.
- Ensure successful training conversion and manage retention during the training period.
- Innovate training methods by incorporating realfloor requirements into classroom training.
- Maintain data in accordance with training processes.
- Drive Customer Satisfaction (C-Sat) & Employee Satisfaction (Esat) initiatives to enhance the process and customer experience.
- Present excellent communication and presentation skills.
- Drive key performance metrics related to training.
- Work effectively under pressure and in an unstructured environment.
- Be flexible to upskilling on VASS & quality.
- Provide production hours weekly in the absence of New Hire (NH) training.
Requirements:
- JLPT N1 Certified
- Proficient in Japanese competency across all four skills (writing, reading, speaking, listening).
- Over 4 years of experience using Japanese.
-
BPO industry experience is a plus. - Logical and analytical thinking.
- Selfmotivated with a proactive team spirit.
- Willingness to go on overseas business trips or training.
- Good English competency in all four skills.
Application:
Join our team in Bangkok, Thailand, and contribute to an innovative and dynamic training environment
-
Partner Advisory Trainer
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full timeDo you have Partner Advisory Trainer experience, and are you seeking a new opportunity in Malaysia? Cognizant is seeking a flexible, full-time Partner Advisor Trainer, and the role comes with an attractive salary and benefits package.If you were already in this Partner Advisor Trainer role, here are some of the areas you would have been working in this...
-
Partner Advisory Trainer
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full timeDo you have Partner Advisory Trainer experience, and are you seeking a new opportunity in Malaysia? Cognizant is seeking a flexible, full-time Partner Advisor Trainer, and the role comes with an attractive salary and benefits package.If you were already in this Partner Advisor Trainer role, here are some of the areas you would have been working in this...
-
Trainer (Beauty Products)
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full timeJob ID23012Position Title Trainer (beauty Products)Industry General and Wholesale Trading- ・Trainer for Client, to show how to use hair care products.- ・Demonstration: Let clients to understand technic of using products- ・Visit client with salesperson to show (Perm, Color, Hair treatment)Salary 4000~4500 (RM)Location Kuala LumpurRequirements: 23 years...
-
Trainer (Kl / Kota Kinabalu)
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Coway (Malaysia) Sdn Bhd Full timeResearches training contents, methods, and develops relevant training programs for our organizations (salesperson, service personnel and technician). Identifies and understands the organization training needs according to evaluation, organization monthly result and direction from the company. Collects case studies from organization and transfer it to...
-
Brand Trainer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full timeCompany Nature: Franchise F&BLocation: Kuala Lumpur & Genting (need travel both locations 85%)*Training will be provided in GentingSummary:The role of the Brand Trainer involves the development and support of Station Lead Trainers. This position is responsible for evaluating the training systems implemented by franchisees to ensure uniformity and oversee the...
-
Trainer Native Thai +jlptn1
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full timeRole:Process TrainerTimings:Rotational Shifts (Contract To Hire)Industry:IT-Hardware & NetworkingWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Process Management Quality Control Selfless Japanese language english Presentation Skills BPO Skills good communication skills COMPUTER SKILL Japanese HR Salary : 87k...
-
Trainer Native Japanese
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full timeRole:Training ManagerTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Travel Processes training skills Basic salary: RM9,000 RM14,000Location: LV, Georgetown PenangShift: 24/7 RotationalDOJ:March 2024HC Required : 4HC (Japanese)Requirement:Native JapaneseSpecific...
-
IT Trainer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kidocode Sdn Bhd Full timeAbout Kidocode:Kidocode is a pioneer in educational technology, dedicated to empowering the next generation with a deep understanding of electronics and technology. Our mission is to integrate innovative teaching methods with practical electronics knowledge, preparing students for a tech-driven future.Job Overview:We are looking for an enthusiastic...
-
Trainer SAP
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MaxGrip B.V. Full timeIt is an exciting time to work in asset management and maintenance. Digital transformation opens interesting opportunities for all. We use those opportunities to empower industry leaders around the globe to realize better business performance with lasting results in productivity, safety, reduced waste, energy efficiency and cost savings. MaxGrippers have an...
-
Compliance Trainer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ria Full timeThe Individual that we want to join us will be responsible in managing the compliance training unit.Job Functions / Responsibilities To log information and process administrative functions for pre and post training needs and to maintain detailed and accurate records. To work with Human Resource on arranging the induction training for new hires. Responsible...
-
IT Trainer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Kidocode Sdn Bhd Full timeAbout Kidocode:At Kidocode, we are on a mission to revolutionize the world of education technology. We are committed to providing top-notch IT education to students, nurturing their skills and guiding them towards a bright digital future. Join us in shaping the next generation of tech enthusiastsJob Overview:We are seeking a passionate and knowledgeable IT...
-
Food & Beverage Departmental Trainer
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Food & Beverage Departmental Trainer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Food & Beverage Departmental Trainer
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Customer Service Trainer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full timeRole:Customer Service TrainerTimings:Night Shift (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills:BPO Skills- Minimum requirement:Education: A diploma holder or higher is preferred. Minimum of 1 year relevance working experience in a voice channel in customer service Communication skills:...
-
F&b Operation Trainer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Eufood Pro Sdn Bhd Full timeResponsibilities: Provide exceptional guest service to both internal and external customers, aligning with the organization's mission, culture, and values. Serve as a role model for appropriate guest and Baristas/ Cafe Crews/ Operators interactions, embodying a culture of excellence and leading by example. Conduct training and certification for newly hired...
-
Automotive Sales Trainer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Warisan TC Automotif Sdn Bhd Full timeJob SummaryThis position is responsible for supporting the development and execution of in-house training programs for internal staff across all facilities within the organization. Moreover, this role is requires to identify training needs, design training programs, and ensure that employees receive the necessary training to enhance their skills and...
-
Soft Skills Corporate Trainer
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sols 247 Full timeAdditionally, cultivation of a never-ending appetite for learning to broaden your knowledge, a passion for education/training, together with the aforementioned skills and experience will enable you to engage comfortably with the diverse programmes that this role offers.What do I get?:What's great about this opportunity? Salary Range: RM 4,000 RM 5,000-...
-
Quality Analyst
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full timeGratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...
-
Training Coordinator, Airline Mandatory Training
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airlines Full timeReports To: Deputy Head of Training /Instructional Services ManagerRole Purpose: Ensure effective day to day operations of training delivery, administrative function and ensure training roster for trainers and trainees is effective and in compliance with the rules and regulations aligned with CAAM requirement. Additional function as a safety assistant for...