F&b Operation Trainer

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Eufood Pro Sdn Bhd Full time

Responsibilities:

  • Provide exceptional guest service to both internal and external customers, aligning with the organization's mission, culture, and values.
  • Serve as a role model for appropriate guest and Baristas/ Cafe Crews/ Operators interactions, embodying a culture of excellence and leading by example.
  • Conduct training and certification for newly hired Baristas/ Cafe Crews/ Operators using the HBA Teaching model.
  • Actively coach and ensure adherence to food safety procedures and recipes to maintain premium product quality.
  • Monitor daily time, temperature, transfer, and waste controls, while ensuring compliance with health codes and safety standards for maintaining high health scores.
  • Enforce company policies and provide direction to Baristas/ Cafe Crews/ Operators to ensure fulfillment of assigned duties.
  • Train new hires on opening/closing procedures and guest service expectations.
  • Supervise newly hired Baristas/ Cafe Crews/ Operators daily, motivating and leading them in line with our Culture and Values.
  • Maintain consistency in following organizational processes and procedures.
  • Perform additional duties as assigned by management.
  • Must possess own transport and able to travel.

Qualifications:

  • Effective communication and interpersonal skills, suitable for both oneonone and small group settings.
  • Proficiency in MS Office, including Word, Excel, and Outlook, along with excellent computer skills.
  • Possess a friendly and outgoing personality, committed to delivering quality service.
  • High school diploma or bachelor's degree in a related field.
  • Proficiency in basic mathematical operations and the ability to work with Malaysian currency.
  • Flexible schedule availability, including nights, weekends, holidays, and special events.
  • Ability to stand for extended periods regularly.

Pay:
RM1, RM2,500.00 per month

Schedule:

  • Fixed shift

Experience:

  • Trainer: 1 year (preferred)


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