Trainer Native Thai +jlptn1

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

Role:
Process Trainer

Timings:
Rotational Shifts (Contract To Hire)

Industry:
IT-Hardware & Networking

Work Mode:
Work from office

Functional Area:
ITES / BPO / Customer Service

Process:
Voice

Key Skills:
Process Management Quality Control Selfless Japanese language english Presentation Skills BPO Skills good communication skills COMPUTER SKILL Japanese HR

  • Salary : 87k THB

Location:
Bangkok

  • Job Description:
  • ROLE : Process Trainer Japanese
  • LOCATION : Thailand
  • Role & Responsibilities:
  • Train agents on product and process, as and when there are NHT batches
  • Monitor contacts and find out areas of opportunity
  • Work closely with Ops and Quality team design action plans to plug areas of opportunity
  • Responsible for defined training conversion
  • Managing retention during training
conducting refreshers

  • Demonstrating innovation in training by carrying floor requirement into classroom training.
  • Maintaining Data as per training Processes
  • Drive C-Sat & Esat initiatives to add value to the Process and customer
  • Must have excellent presentation and communication skills.
  • Should be able to drive key performance metrics related to training
  • Must have the ability to work under pressure & in an unstructured environment.
  • Must be flexible to being upskilled on VASS & quality
  • Excellent communications skills
  • Proficient with MS Office
  • Production hours to be given weekly in the absence of NH training

REQUIREMENT

  • N1 Certified
  • Japanese competency in 4 skills (writing, reading, speaking, listening)
  • More than 4 years of experience in using Japanese
  • Experience in BPO industry will be a plus
  • Logical thinking, analytical thinking
  • Self motivated, proactive, team work spirit
  • Can go on overseas business trips or training
  • Good at English competency in 4 skills


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