Thai Chat Support Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFn Full time
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Kindly Note:
FB URL has to shared

Pay:
RM4, RM4,700.00 per month

Application Question(s):

  • What is your nationality?
  • What is your current location
  • This position is Under Concentrix Malaysia, have you applied for it before?
  • Are you willing to work on site and on 24/7 rotational work shift
  • Current salary
  • Expected salary
  • Notice period
  • Passport details(expiry date)

Education:

  • Diploma/Advanced Diploma (required)

Experience:

  • Customer Service Representative in airlines: 1 year (required)

Language:

  • Thai (required)


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