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Thai Chat Support Representative
2 weeks ago
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Kindly Note:
FB URL has to shared
Pay:
RM4, RM4,700.00 per month
Application Question(s):
- What is your nationality?
- What is your current location
- This position is Under Concentrix Malaysia, have you applied for it before?
- Are you willing to work on site and on 24/7 rotational work shift
- Current salary
- Expected salary
- Notice period
- Passport details(expiry date)
Education:
- Diploma/Advanced Diploma (required)
Experience:
- Customer Service Representative in airlines: 1 year (required)
Language:
- Thai (required)
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