Remote web chat representative

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Group Full time

The Remote Web Chat Representative position at Sunway Group in Kuala Lumpur, Malaysia is a part-time role at the Associate Level, requiring a minimum of 3 years of experience in customer service or a related field.

The ideal candidate for this position is hardworking, driven, detail-oriented, and possess strong leadership skills.

Responsibilities:

  • Manage online web chat inquiries from customers in a professional and timely manner
  • Provide accurate information and assistance to customers regarding products and services
  • Troubleshoot and resolve customer issues through chat communication
  • Collaborate with other departments to ensure customer satisfaction and problem resolution
  • Maintain a positive and proactive attitude when engaging with customers
  • Meet or exceed customer service goals and metrics set by the company Requirements:
  • Minimum of 3 years of experience in customer service or a related field
  • Excellent written communication skills
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and problem
  • solving skills
  • Leadership qualities and the ability to work independently
  • Proficiency in Microsoft Office and web chat platforms
  • Availability to work flexible hours, including weekends and holidays Benefits:
  • Gym membership
  • Visa sponsorship for eligible candidates
  • Profit sharing opportunities The working environment at Sunway Group is one that encourages continuous learning and adaptation to stay ahead in a rapidly changing world. The deadline to apply for this position is July 15, 2024.

Equal Opportunity Statement:

Sunway Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

We are committed to providing a diverse and inclusive work environment for all employees.

How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.

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