Virtual Customer Service Live Chat Operator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Kat Lai Technology Limited Inc. Full time

Job Title:
Virtual Live Chat Operator (Chinese/English)


Responsibilities:

  • Provide customer service and support to clients in a professional and courteous manner.
  • Answer questions related to our aromatherapy products and services.
  • Assist clients in placing orders and resolving any issues related to orders.
  • Document and maintain accurate records of all client interactions.
  • Collaborate with the team to ensure that client needs are being met.
  • Continuously strive to improve customer service standards and enhance the client experience.

Requirements:

  • Fluent in both Chinese and English (spoken and written).
  • Excellent communication skills, both verbal and written.
  • Minimum of one year of experience in a customer service role, preferably in a chat support environment.
  • Proficient in using chat software and other webbased tools.
  • Ability to multitask and work in a fastpaced environment.
  • Strong attention to detail and accuracy.
  • Ability to work independently and remotely.

Education and Qualifications:

  • High school diploma or equivalent required.
  • College degree or equivalent experience preferred.

Working Conditions:

  • Work remotely from home or any location with a stable internet connection.
  • Must be able to work flexible hours, including evenings and weekends.
We offer a competitive salary, flexible working hours, and a friendly and supportive work environment. If you meet the requirements and are excited about this opportunity, we encourage you to apply.

职位类型:
全职

薪资:
RM2,500.00至RM4,500.00(每月 )

工作经验:

  • Customer service: 1 年 (必填)

工作语言:

  • Chinese and English (必填)

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