Crypto Live Chat Agent

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia MEXC Full time
Hello MEXC is looking for an Crypto Live Chat Agent. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for

Why us?

  • Competitive salary + bonuses
  • Career advancement
  • Various benefits and support from the company

Job Responsibilities:

  • Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
  • Timely feedback on the problems existing in the process, collect and sort out problems;
  • Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
  • Brainstorm obstacles in user experience, dig out user needs, and promote problemsolving and process optimization;
  • Able to adapt to shift work. / Able to adapt to long night shift work.

Job Requirements:

  • Good logical thinking ability, able to judge the real needs of users;
  • Crypto knowledge or trading experience is a must
  • Proficiency in Mandarin and English is a must;
  • Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
  • Effectively adjust communication methods and styles according to different objects;
  • Have selfmanagement skills and be able to work independently in a fastpaced environment that is constantly changing;

Pay:
RM5, RM9,300.00 per month

Language:

  • Chinese (required)


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