Live Chat Consultant
2 weeks ago
- your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP.
Job Description:
Job Highlights
- MNC Company & Professional Career Exposure
- Easy access to Public Transport
- Young Vibrant Working Environment
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- Wellness programs
- Onthejob training
- Safe work environment
- Flexible working hours
- Casual work attire
The Customer Care Consultant (CCC) role is to resolve customer complaints via phone. The CCC is required to greet customers warmly and ascertain the problem or reason for calling. The CCC also needed to assist customers with their inquiries.
DUTIES AND RESPONSIBILITIES:
- Professionally Interact with customers via voice (endtoend handling of calls) and nonvoice channel (live chat transactions) as part of inbound and outbound function to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets Crossselling of all products and services including all upgrades for products & packages
- Spingating attempt for customers who request to downgrade their packs Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as and when assigned by the Management You will be accountable for meeting individual (KPIs) and team goals
REQUIREMENTS:
- SPM/Diploma/Degree
- Experience in customer service roles is desirable.
- Past working experience in contact/call center is encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
Personality traits
- Good attitude, enthusiastic, detailoriented, responsible, trustworthy, ethical, and goalfocused
Customer service skills
- Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and ability to work under pressure
- Able to work on public holidays, and weekends (ROTATIONAL SHIFT BASIS; 8AM 5PM/ 12PM 9PM)
- Able to start immediately
Pay:
RM2, RM3,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
- Signing bonus
Education:
- STM/STPM (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Bahasa (preferred)
Expected Start Date:
07/15/2024
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