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Chat Support Representative(Mandarin Speakers)
1 week ago
Key Responsibilities:
- Responding promptly and professionally to customer inquiries and resolving customer issues through our chat platform
- Providing accurate information and guidance to customers regarding products, services, and technical troubleshooting
- Building strong customer relationships and ensuring customer satisfaction through proactive communication and problem-solving
- Documenting customer interactions and maintaining accurate records of customer inquiries, comments, and complaints
- Collaborating with other team members to effectively resolve complex customer issues
- Continuously updating knowledge of our products and services to provide accurate and up-to-date information to customers
Requirements:
- Fluency in Mandarin (spoken and written) is a must
- Excellent communication skills in both Mandarin and English
- Proven customer service experience, preferably in a chat or online support role
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and strong organizational skills
- Ability to work in a fast-paced environment and meet performance targets
Salary:
RM2, RM4,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Language:
- Mandarin (required)
- English (required)
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