Snr Cssc Front Line Representative Cbs

2 weeks ago

Shah Alam, Selangor, Malaysia Grundfos Holding AS Full time

Application Deadline:

  • Workplace: Hybrid Position
  • Location: Shah Alam Selangor, MY,

Contract Type:
Full-Time-

Working Hours: 40- Employment Type: RegularAs a Senior CSSC Frontline Representative, you will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e., telephone, E-mail, live chat, instant messaging etc.

Provide Customer contact resolution on general and potentially complex inquiries within a timely manner (as predefined by Group guidelines) to resolve and decide on the further processing of business transactions based on defined processes.

You will also support order entry related support to customers and sales teams and support managing and optimizing customer inquiries to allow for timely completion.


Your main responsibilities:

  • Provide primary support for both daytoday and escalated inquiries regarding the OrdertoDelivery process and tools.
  • Support the incoming complex orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
  • Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders to enter an executable order.
  • Assist customers with order progression & supply chain issues.
  • Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.
  • Proactively use SAP/BW reports to execute SAP housekeeping/daily routines, customer satisfaction and our profitability
  • Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance, and the Supply Chain
  • Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet)
  • Consolidate shipments when necessary for complex project sales.
  • Record Customer complaints and requests for Customer product returns
  • Analyse statistic data to determine adherence to agreed Service Level Agreements
  • Plan, prioritize work tasks to ensure service delivery is not comprised.
  • May handle more complex or escalated order fulfilment tasks related to project sales and customer invoice disputes. May also provide overload support for the Customer Sales Centre Representatives

Other responsibilities may include:

  • Orderrelated tasks provided by leadership.
  • Provide 2nd line support to resolve incoming inquiries.
  • Manage and coordinate the work allocation & prioritize across the business using relevant tools.
  • Support the management team with strategy deliveries and various sales activities.

Your required skills and experience include:

  • Associate or bachelor's degree or equivalent work experience (minimum 3-5 years)
  • Product and Application Knowledge
  • Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential)
  • Indepth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
  • Knowledge of business structure, products and key market needs to create a good Customer centric experience.
  • Indepth knowledge of customer service software, databases, and SAP CRM/SD/MM
  • Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders
  • Excellent written and spoken English.

Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

We look forward to hearing from you.

About Grundfos

Grundfos is one of the world's leading water technology companies with more than employees in 60+ countries all over the world.

Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people.

We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.

And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team

If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply.

We need and welcome professional people from all corners - however you identify and whatever your background is.

  • Iso, Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia FURI GLOBAL SDN BHD Full time

    JOB DESCRIPTIONCOMPANY FURI GLOBAL SDN BHD (FGSB)POSITION ISO, EXECUTIVEDEPARTMENT HUMAN CAPITAL & ADMINJOB GRADEREPORTS TOHEAD/ DEPUTY HEAD OF OPERATIONS(JOB/FUNCTIONAL TITLE)Key Responsibilities: Lead creating and reviewing documents required by QMS ISO 9001/IATF 16949 including Quality Manual, standard operating procedures (SOP), work instructions (WI)...

  • Iso, Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia FURI GLOBAL SDN BHD Full time

    JOB DESCRIPTIONCOMPANY FURI GLOBAL SDN BHD (FGSB)POSITION ISO, EXECUTIVEDEPARTMENT HUMAN CAPITAL & ADMINJOB GRADEREPORTS TOHEAD/ DEPUTY HEAD OF OPERATIONS(JOB/FUNCTIONAL TITLE)Key Responsibilities: Lead creating and reviewing documents required by QMS ISO 9001/IATF 16949 including Quality Manual, standard operating procedures (SOP), work instructions (WI)...

  • Instruments Calibration Technician

    2 weeks ago

    Shah Alam, Selangor, Malaysia Agensi Pekerjaan Line Recruits Sdn Bhd Full time

    Job Scope: Responsible for representing the service solution to customers and at field events such as troubleshooting, repair, modification, calibration, verification, etc PM / Cal for all level equipment Installation of equipment Attend to breakfix and customer technical issue Attend to customers' technical inquiries and provide technical support to ensure...

  • Call Centre Representative

    2 weeks ago

    Shah Alam, Selangor, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position:Call Centre Representative (Inbound)Location:Subang Hi-Tech,Shah Alam, SelangorWorking Hours / Days:Rotating shift (Earliest shift starts at 6.30 am, Latest shift ends at 2.00 am - 9 hours shift) / 5 days in a week (including weekends and PH)Employment Type:1-year Contract(renewable based on performance)Salary: Basic Salary: RM 1,800 to RM 2,000...

  • Field Service Technician

    2 weeks ago

    Shah Alam, Selangor, Malaysia Agensi Pekerjaan Line Recruits Sdn Bhd Full time

    Responsible for representing the service solution to customers and at field events such as troubleshooting, repair, modification, calibration, verification, etc in accordance to standard company SOW. Routine PM / Cal for all level equipment with the aim of promoting equipment uptime Carry out product Installation at customer's site Attend to breakfix and...

  • Sales & Marketing Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia HAVANA TRADING SDN BHD Full time

    Since 1998, Havana Konzept strives to provide sustainable living spaces, where everyone can enjoy the interaction with colour and texture. As representative to some of the world's most trusted and recognized brands, we have been offering various types of housing materials and services in line with changing times and design principles.Bachelor's or Equivalent

  • Customer Service Representative

    2 weeks ago

    Shah Alam, Selangor, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    Position: Customer Service Representative (Telco Industry)Location: Subang Hi-Tech, Shah Alam, SelangorWorking Hours: Rotating shift (Earliest shift STARTS at 6.30 am, Latest shift ENDS at 2.00 am) (9 hours shift)Employment Type: 1-Year Contract (renewable based on performance)Salary: Basic Salary: RM 1,800 RM 2,000 (based on related experience and education...

  • Manager, Accounts Receivable

    2 weeks ago

    Shah Alam, Selangor, Malaysia RENTWISE SDN BHD Full time

    Key responsibilities/Accountabilities:To Lead Credit Control, Billing and Contract Management Team to manage Accounts Receivable and to ensure an effective governance of framework and practices.Credit Control Drive proactive customer communication to manage timely credit and collections management activities based on approved credit terms. Sending payment...

  • Sales Representative

    2 weeks ago

    Shah Alam, Selangor, Malaysia Vegeta Food Industries Sdn Bhd Full time

    We are a well-established manufacturing company since 1999, in line with our product diversify and expansion, we need to recruit a sales force for modern trade, the products that we produced are Tetra Pak drinks, energy drinks, chocolate milk, coffee milk, sports drink, and vitamins drink.vacancy for : Shah Alam/Klang Valley,...

  • Catering Assistant/cashier

    2 weeks ago

    Shah Alam, Selangor, Malaysia Sodexo Full time

    Perform duties efficiently, effectively, economically, and hygienically in line with best practice. Greet all customers in a friendly and welcoming manner. Register all transaction into the POS System, ensuring each details purchase is fully and accurately entered. Informing BOH staff, through the POS System or verbal communication of customers food orders...

  • Operator

    2 weeks ago

    Shah Alam, Selangor, Malaysia PERICOLI ASIA PACIFIC SDN BHD Full time

    1) Maintain cleanliness and organize work areas and equipment 2) Load/unload trucks and containers using lifting equipment and forklift 3) Store goods and raw materials in the warehouse in a proper manner 4) Pack items and sub-assemblies following the packing list and SOP 5) Take care of inventory 6) Prepare wood crates made to measure 7) Assemble finished...

  • Front Desk Reception Admin Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia MUAYFIT MMA GYM Full time

    Benefits of MuayFit:■Energetic & fun working culture (Strictly no office politics)■Amazing teammates■Get to be fit & healthy while working■Great learning environment with good career advancement pathJob Duties:■Taking and directing calls■Putting through sales and/or assisting clients■Representing the business with a positive attitude and...

  • Bag Making Operator

    2 weeks ago

    Shah Alam, Selangor, Malaysia PAC WORLDWIDE ASIA SDN BHD Full time

    Tanggungjawab dan Tugas Penting: Proses & Standard Pengeluaran - Baca dan memahami kehendak Work Order dari segi pembungkusan dan konfigurasi kotak, label dan arahan khas sebelum memulakan tetapan. - Memastikan jenis dan kuantiti bahan yang betul tersedia dan bersedia untuk pengeluaran. - Menetapkan L-Bar sealer apabila perlu. - Menyusun beg-beg dan...

  • Customer Service Assistant/executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia FMX (M) SDN BHD Full time

    The Customer Service Assistant or Executive are working as Front Line or Back End in Courier Service. He/ She is also to work closely with Operations and Sales departments to provide consistent customer service information towards customers' enquiries and complaints.Key Activities/Accountabilities Enter customers' shipment booking into the system and ensure...

  • Pm Lead

    2 weeks ago

    Shah Alam, Selangor, Malaysia Mondelēz International Full time

    Job Description:Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.As expert you will bring a deep technical mastery of the process and equipment. That expertise allows you to lead the planning, process development and implementation of Planned Maintenance Elements in a Continuous...

  • Customer Service Assistant/executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia FMX (M) SDN BHD Full time

    The Customer Service Assistant or Executive, whether on the Front Line or in the Back End, plays a pivotal role in our Courier Service. This individual collaborates closely with the Operations and Sales departments, ensuring a seamless flow of customer service information in response to customer inquiries and complaints.Key Activities/Accountabilities:- Data...

  • Cashier/catering Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia SODEXO MALAYSIA SDN BHD Full time

    1) To demonstrate a positive, enthusiastic, committed, and flexible attitude towards customers and other team members, recognizing the importance and benefits of effective team working.2) Perform duties efficiently, effectively, economically, and hygienically in line with best practice and/or as always directed by Management in the provision of a quality...

  • Customer Service Assistant/ Executive

    2 weeks ago

    Shah Alam, Selangor, Malaysia FMX (M) SDN BHD Full time

    The Customer Service Assistant are working as Front Line in Courier Service. He/ She is also to work closely with Operations and Sales departments to provide consistent customer service information towards customers' enquiries and complaints.Key Activities/Accountabilities Enter customers' shipment booking into the system and ensure accuracy and...

  • Assistant Contract Manager

    2 weeks ago

    Shah Alam, Selangor, Malaysia Agensi Perkerjaan BGC Group (Malaysia) Sdn Bhd Full time

    Assist Contract Manager Preparing tenders for Clients related to Contractual and claim issues. Meeting with the Clients related to Contractual and claim issues. Produce Project budgets Discussing, drafting, reviewing and negotiating the terms of business contracts Agreeing budgets with the clients Managing construction budgets Dealing with any unexpected...

  • Marketing and Social Media Assistant

    2 weeks ago

    Shah Alam, Selangor, Malaysia SOPHR MEDS PLT Full time

    Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door. Deploy successful marketing campaigns and own their implementation from ideation to execution. Produce valuable and engaging content for our IG/FB/TikTok that attracts and converts our target groups. Manage our social media platforms to create...