Customer Service Assistant/executive
1 week ago
The
Customer Service Assistant or Executive, whether on the Front Line or in the Back End, plays a pivotal role in our Courier Service.
This individual collaborates closely with the Operations and Sales departments, ensuring a seamless flow of customer service information in response to customer inquiries and complaints.
Key Activities/Accountabilities:
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Data Accuracy: Accurately enter customers' shipment bookings into the system, ensuring all data entry is precise and complete.
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Operational Coordination: Liaise with Operations to provide customers with status updates on their shipment inquiries or complaints.
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Shipment Tracking: Follow up with agents daily to obtain shipment status updates.
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Consignment Management: Manage all local outstanding undelivered consignments (Undel) and arrange redelivery with the consignee.
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Performance Reporting: Prepare and submit KPI reports to customers as required.
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Customer Experience Improvement: Work with other functions to enhance the overall customer experience.
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Additional Responsibilities: Undertake any other related tasks assigned by the company from time to time.
Preferred Qualifications, Experience, and Skills
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Education: Diploma in any field.
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Experience: Fresh graduates are welcome to apply.
Working Location
Lot 8, Jalan Sungai Kayu Ara 32/38, Section 32 Berjaya Industrial Park, 40460 Shah Alam, Selangor
Pay:
RM1, RM2,500.00 per month
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