Customer Service Assistant/executive

1 week ago


Shah Alam, Selangor, Malaysia FMX (M) SDN BHD Full time

The
Customer Service Assistant or Executive, whether on the Front Line or in the Back End, plays a pivotal role in our Courier Service.

This individual collaborates closely with the Operations and Sales departments, ensuring a seamless flow of customer service information in response to customer inquiries and complaints.


Key Activities/Accountabilities:

-
Data Accuracy: Accurately enter customers' shipment bookings into the system, ensuring all data entry is precise and complete.
-
Operational Coordination: Liaise with Operations to provide customers with status updates on their shipment inquiries or complaints.
-
Shipment Tracking: Follow up with agents daily to obtain shipment status updates.
-
Consignment Management: Manage all local outstanding undelivered consignments (Undel) and arrange redelivery with the consignee.
-
Performance Reporting: Prepare and submit KPI reports to customers as required.
-
Customer Experience Improvement: Work with other functions to enhance the overall customer experience.
-
Additional Responsibilities: Undertake any other related tasks assigned by the company from time to time.

Preferred Qualifications, Experience, and Skills
-
Education: Diploma in any field.
-
Experience: Fresh graduates are welcome to apply.

Working Location

Lot 8, Jalan Sungai Kayu Ara 32/38, Section 32 Berjaya Industrial Park, 40460 Shah Alam, Selangor

Pay:
RM1, RM2,500.00 per month

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