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Customer Service Assistant

3 months ago

Shah Alam, Selangor, Malaysia Unipac Engineering Full time

Job Responsibility:

  • Greet and welcome customers, with a friendly and professional demeanour.
  • Answering, screening, forwarding phone calls and ensuring messages are passed to the appropriate staff members on timely basis.
  • Handle incoming and outgoing mail, packages, and deliveries.
  • Maintain reception counter area and all common area in a clean and tidy manner at all times.
  • Maintaining a positive and professional demeanour in all customer interactions
  • Follow up with customers to ensure job satisfaction and build strong relationships.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Continuously acquire knowledge about products and services to provide accurate information to customers.
  • Provide feedback to management on customer concerns and areas for improvement.
  • Prepare and follow up quotation for confirmation of order.
  • Follow up and correspond with branch offices and East Malaysia business partners on service jobs status.
  • To ensure accurately and timely billing and costing.
  • To charge in and charge out billing items correctly to reflect actual costing.
  • Assist the Service Manager in preparing technical report and any other related reports
  • To provide feedback and suggestion to improve the workflow process internally.
  • To ensure collection up to date and healthy credit control practice.
  • To assist in sourcing and procurement of spare parts.
  • To perform such other related duties which may be assigned from time to time by the management or designated representative.

Requirements:

  • Minimum with SPM/ Diploma or equivalent in any field of study.
  • Ability to work independently and as part of a team.
  • Ability to multitask and prioritize tasks effectively.
  • Selfmotivated, teamwork, independent, punctual and reliable with a strong working ethic.

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
Application Deadline: 05/19/2024

Expected Start Date: 06/04/2024