Inbound Service Representative | Malaysia

4 days ago


Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan Skillset Sdn Bhd Full time 2,000 - 3,000 per month

Job Description:

We are seeking a highly skilled Inbound Service Representative to join our team in Malaysia.

About the Role:

  • The successful candidate will be responsible for attending and resolving customer inquiries via phone call, email, or live chat.
  • Regularly contacting customers to ensure their experience with our products is satisfactory.
  • Able to work on rotational shifts and possess excellent communication and writing skills in English and Bahasa Malaysia.

Key Responsibilities:

  1. Respond to customer queries and resolve issues in a timely and professional manner.
  2. Conduct regular follow-ups with customers to ensure satisfaction with our products.
  3. Direct calls from customers to the appropriate department when necessary.
  4. Ensure a positive attitude towards customers at all times.
  5. Maintain accurate records of customer interactions.

Salary Information: Estimated monthly salary: RM 2,500 - RM 3,000 (basic salary) + KPI allowance up to RM 500 + night shift allowance up to RM 400.

Benefits:

  • KPI allowance – up to RM 500
  • Night shift allowance – up to RM 400
  • Overtime (OT) if required only
  • Training provided
  • Nearby LRT Ara Damansara
  • Performance Review (Quarterly)
  • Appreciation


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