Service Excellence Associate | Telecommunications
4 days ago
Job Description:
We are seeking a highly skilled Service Excellence Associate to join our team in Telecommunications.
About the Role:
- The successful candidate will be responsible for attending and resolving customer inquiries via phone call, email, or live chat.
- Regularly contacting customers to ensure their experience with our products is satisfactory.
- Able to work on rotational shifts and possess excellent communication and writing skills in English and Bahasa Malaysia.
Key Responsibilities:
- Respond to customer queries and resolve issues in a timely and professional manner.
- Conduct regular follow-ups with customers to ensure satisfaction with our products.
- Direct calls from customers to the appropriate department when necessary.
- Ensure a positive attitude towards customers at all times.
- Maintain accurate records of customer interactions.
Salary Information: Estimated monthly salary: RM 2,500 - RM 3,000 (basic salary) + KPI allowance up to RM 500 + night shift allowance up to RM 400.
Benefits:
- KPI allowance – up to RM 500
- Night shift allowance – up to RM 400
- Overtime (OT) if required only
- Training provided
- Nearby LRT Ara Damansara
- Performance Review (Quarterly)
- Appreciation
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