Chief Credit Management Specialist
7 days ago
Chief Credit Management Specialist
Company OverviewTalent Recruit is a leading recruitment agency specializing in placing top talent in various industries. Our client, a multinational corporation with over 11,000 associates worldwide, is seeking an experienced Chief Credit Management Specialist to join their team based in Petaling Jaya.
Job ResponsibilitiesWe are offering a highly competitive salary of RM120,000 - RM180,000 per annum, depending on experience. The successful candidate will be responsible for the following:
- Credit Control
- Contact customers to collect overdue payments and resolve billing issues in coordination with internal teams.
- Record and address customer issues by collaborating with customer service and sales teams.
- Provide weekly and monthly KPIs to management, tracking the effectiveness of collection efforts and reduction of overdue balances.
- Lead the preparation of weekly aging reports, communicating overdue accounts to the sales team.
- Offer insights on credit collection during month-end closing.
- Collaborate with the legal team to issue demand letters or manage CTOS e-TR filings with the outsourced team.
- Coordinate with outsourced and sales teams on sending aging reminders, blocking customer accounts, and recovering bad debts.
- Credit Evaluation
- Lead the setup and enforcement of credit policies in line with internal standards and industry best practices.
- Make informed credit decisions aligned with company policies.
- Continuously monitor credit limits and review customer accounts for compliance with credit policies.
- Evaluate the creditworthiness of potential and existing customers using financial data and credit reports.
- Assess credit risk and recommend adjustments to credit limits in accordance with company policies.
- Maintain accurate records of customer interactions and credit control activities.
- Review sales orders with credit blocks to ensure policy adherence.
- New Customer Accounts
- Assess the creditworthiness of new customers using CTOS portal, financial statements, and other relevant data.
- Lead the processing of new customer account openings, ensuring accurate information and proper documentation.
- Ensure new customer accounts are correctly set up in the ERP system with appropriate pricing.
- Follow up with sales teams to address any incomplete documentation.
- Contract Management
- Regularly review and update credit control documents, including customer application forms, sales product agreements, CTOS consent forms, and reminder letters.
- Reporting
- Lead the preparation of weekly sales target achievement reports with the outsourced team.
- Prepare monthly sales reports for management review and gather feedback from the sales team on performance.
- Additional Responsibilities
- Manage the clearance of AR aging and contribute to maintaining an updated customer database in the ERP system.
- Coordinate activities related to Unclaimed Money, B2B portals, and safekeeping of receivable documents.
- Recommend and manage trade credit insurance as needed.
- Oversee CTOS account management, including invoice verification and payment processing.
- Manage trade promotions in collaboration with outsourced teams, sales teams, and customers, providing analysis as required.
- Support and undertake ad hoc tasks or assignments as necessary.
- Bachelor's degree in finance, accounting, or a related field.
- Proven experience in credit control, credit analysis, and cash collection.
- Strong knowledge of credit management principles, policies, and procedures.
- Experience with Salesforce and D365 is an advantage.
- Experience in FMCG or Food Industry is preferred.
- Fluent in English, with excellent communication and negotiation skills.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, PowerBI).
- Highly organized, with the ability to multi-task, prioritize, and meet deadlines in a fast-paced environment.
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