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Customer Service Executive
2 weeks ago
Core Responsibilities
- Customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
- Customer service, ownership of the customer experience and comprehensive resolution
- Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
- Approaches problems flexibly and adapt and modify approach without compromising outcome.
- Conduct customer interaction as measured by Client's call quality reports, call audits, and customer satisfaction survey.
- Ensuring innovation and quality in all Customer interactions as measured by Client's call quality reports and customer satisfaction survey.
- Capturing all required data elements
- Assisting Customers by answering queries relating to their order status, changes and delivery timeframes.
Requirements:
- Bachelor's Degree or at least Diploma or equivalent in any discipline.
- Fluent English (Reading, Writing, Speaking)
Fluent Cantonese (Reading, Writing, Speaking):
- Minimum of 6 months' work experience in customer support in any industry (
For Diploma)
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
-
Basic knowledge of iOS (iPhone Operating System) & Apple Products
Salary
Basic:
RM 2,800 - RM 3,600
Language Allowance:
RM 300
Working Location:
George Town, Penang
Working Days:
Mon - Fri
Working Hours: 9 AM - 6 PM
Working Mode:
On-Site
Salary:
RM2, RM3,600.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Signing bonus
Application Question(s):
- Are you able to read and write in English?
- Are you able to read and write in Cantonese?
- Are you familiar with IOS systems?
Education:
- Diploma/Advanced Diploma (preferred)
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