Assistant Manager, Technical Solution

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time
Are you ready to shape a better tomorrow?_


AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.


If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you.

Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day.

We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

  • Provide daytoday BAU Basis support to AIA SAP landscape.
  • Provide BASIS support to SAP projects
  • Daily monitoring and troubleshooting activities such as analyzing SAP system logs and ABAP dumps, check cancelled background processes, check DB locks, transports, and printers
  • Troubleshoot, resolve and understand SAP interfacing requirements
  • Participate in project and BAU Basis initiatives such as performance tuning / monitoring, system / client refreshes, sizing, patching, installation, and upgrades.
  • Database administration, SBP patching and upgrades
  • SAP OS/DB migration and upgrades
  • Develop and/or maintain procedures to manage technologies and tasks based on "best practice" standards for tasks such as such as system refreshes, backup & recovery, error detection, SAPGUI, BEX Analyzer, BPC GUI and EPM deployment, background job monitoring/scheduling and Disaster Recovery Procedures.
  • Support SAP Functional teams and business users for Basisrelated problems
  • Ensure help desk tickets are resolved within stipulated SLAs
  • Provide outofhours Basis support (24x7) via oncall ROTA and rotational shift works on monthend closing (if required).
  • Generate & monitor SAP system optimization reports (e.g. EarlyWatch)
  • Build a career with us as we help our customers and the community live healthier, longer, better lives._


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