Assistant Manager, Customer Management Analytics

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full time
Assistant Manager, Customer Management Analytics

Prudential's purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:

  • Collaborate closely with business users to understand requirements, design and develop a data model, dashboard, reports that best fits the users' needs.
  • Develop data modeling & visualization using tools such as Power BI and Qlik Sense.
  • Develop and maintain technical documentation for all designed solutions.
  • Maintain existing data solutions, reports & dashboards, and identify and act upon opportunities to drive efficiencies and improve customer experience.
  • Prepare management reporting to regional office and any reports required from local regulator.

Principal Duties & Responsibilities:

  • Perform data extraction, reporting and analysis.
  • Ensure discipline in documentation of assumptions, observations, and findings.
  • Exercise sound judgment while analyzing and interpreting data to ensure a high level of data integrity, accuracy and timeliness in reporting.
  • Work with IT department to develop and perform user acceptance testing on data marts to support on reporting and analytics requirements.
  • Develop, automate, and execute crossfunctional BI dashboard / management reports.
- up on the risk incident progress to ensure compliance with company policies and procedures.

  • Adhoc assignments as requested by Head of Department.

Job Specifications:

Qualifications

  • Possess a degree in Data Science, Computer Science, Information Management, IT, Applied Statistics, Data Analytics, or any related discipline.

Experience

  • Minimally 23 years of working experience in data analysis role or management reporting.
  • Proficient in MS Excel, Word and PowerPoint.
  • Good writing and communication skills in English.

Skillset

  • Numerate, logical, strong analytical problemsolving mind, detailoriented and reliable work ethic.
  • Passionate about solving problems, possesses a relentless need for investigation and data exploration.
  • Ability to lead, multitask and work independently in a fastpaced team environment.
  • Willingness to learn, accept new challenges and go extra mile.
  • Selfmotivated, resourceful, and enjoy sharing knowledge with team members.
  • Proactive, result oriented and takes pride in their quality of work. Enjoys working crossfunctionally with any business unit.
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