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Spa Manager

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

Spa Manager is responsible for overseeing the day-to-day operations of the spa, ensuring exceptional guest experiences, and managing a team of spa professionals.

This role requires strong leadership skills, extensive knowledge of spa treatments and services, and a commitment to providing unparalleled luxury and relaxation to our guests.


Key Responsibilities:

1.

Operational Management:

  • Oversee the daily operations of the spa, including treatment rooms, relaxation areas, and retail space.
  • Ensure all spa facilities are impeccably maintained and meet the highest standards of cleanliness and functionality.
  • Manage the scheduling of spa services and staff to maximize guest satisfaction and operational efficiency.
  • Implement and monitor compliance with spa policies, procedures, and protocols.

2.

Guest Experience:

  • Ensure every guest receives a personalized, luxurious, and memorable spa experience.
  • Address guest concerns and feedback promptly and effectively, striving for swift resolution and continuous improvement.
  • Develop and implement guest service standards and training programs to maintain exceptional service quality.

3.

Staff Management:

  • Recruit, train, and mentor spa staff, including therapists, receptionists, and support personnel.
  • Conduct regular performance evaluations and provide ongoing coaching and development opportunities.
  • Foster a positive and collaborative team environment that encourages professional growth and high morale.

4.

Financial Management:

  • Develop and manage the spa's budget, including revenue projections, expense control, and profitability analysis.
  • Implement strategies to increase spa revenue through promotions, packages, and retail sales.
  • Monitor financial performance and prepare regular reports for senior management.

5.

Marketing and Promotion:

  • Collaborate with the marketing team to create and execute promotional campaigns and marketing initiatives.
  • Keep abreast of industry trends and innovations to ensure the spa remains competitive and attractive to guests.

6.

Inventory and Supplies:

  • Manage inventory levels of spa products, equipment, and supplies.
  • Establish and maintain relationships with vendors and suppliers to ensure timely and costeffective procurement.
  • Monitor product usage and implement costsaving measures without compromising quality.

Job Types:
Full-time, Permanent

Benefits:

  • Dental insurance
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus