Front Desk Receptionist

2 weeks ago


Mont Kiara, Malaysia Polymorph Recruitment Full time

Position:
Front Desk Consultant


Location:
Mont Kiara


Responsibilities

  • To promote the sale of services and products available.
  • To reply to messages in all social media platform and WhatsApp enquiries.
  • Interacting with customers, providing information in answer to inquires about products, and services.
  • To ensure customer satisfaction level is maintained high when they visit the spa
  • Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
  • Handling and resolving customer complaints, or special orders via mail or phone.
  • Investigating and correcting errors, following company and customer records.
  • To ensure personal and team sales targets are achieved.
  • To champion and deliver the brand standard at all times.
  • Reporting & completing task given by your direct supervisor.
  • To perform as and when necessary task given by management level.

Requirements:

  • Able to speak in English or Malay fluently. It is an advantage if you could speak Mandarin.
  • Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent
  • Friendly with cheeky personality, possess good interpersonal and communication skills
  • Strong disciplines, commitments and selfinitiative
  • Must be willing to work on shift including working on weekends and public holidays
  • Pleasant & cheerful personality

REMUNERATION PACKAGES:
Basic Salary: 1,800-3,000 + commission (selling spa products)

  • Allowances: Transport Allowance
  • EPF, SOCSO, EIS

Benefit:

  • Medical Coverage
  • Annual bonus
  • Company trips
  • Uniforms provided
  • Training provided
  • Overtime Pay
Working Days & Hours: 2 days off per week - (weekdays only)

Morning Shift: 10.00am - 7.00pm

Afternoon Shift: 12.00pm - 9.00pm

(1 hour lunch break)

Job Types:
Full-time, Permanent

Pay:
RM1, RM3,000.00 per month

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Commission pay

Experience:

  • Retail sales: 1 year (required)

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