Front Desk Receptionist

6 months ago


Mont Kiara, Malaysia Polymorph Recruitment Full time

**Position: Front Desk Consultant**

**Location: Mont Kiara**

**Responsibilities**
- To promote the sale of services and products available.
- To reply to messages in all social media platform and WhatsApp enquiries.
- Interacting with customers, providing information in answer to inquires about products, and services.
- To ensure customer satisfaction level is maintained high when they visit the spa
- Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
- Handling and resolving customer complaints, or special orders via mail or phone.
- Investigating and correcting errors, following company and customer records.
- To ensure personal and team sales targets are achieved.
- To champion and deliver the brand standard at all times.
- Reporting & completing task given by your direct supervisor.
- To perform as and when necessary task given by management level.

**Requirements**:

- Able to speak in English or Malay fluently. It is an advantage if you could speak Mandarin.
- Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent
- Friendly with cheeky personality, possess good interpersonal and communication skills
- Strong disciplines, commitments and self-initiative
- Must be willing to work on shift including working on weekends and public holidays
- Pleasant & cheerful personality

REMUNERATION PACKAGES:

- Basic Salary: 1,800-3,000 + commission (selling spa products)
- Allowances: Transport Allowance
- EPF, SOCSO, EIS

Benefit:

- Medical Coverage
- Annual bonus
- Company trips
- Uniforms provided
- Training provided
- Overtime Pay

Working Days & Hours: 2 days off per week - (weekdays only)
Morning Shift: 10.00am - 7.00pm
Afternoon Shift: 12.00pm - 9.00pm
(1 hour lunch break)

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM3,000.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Commission pay

**Experience**:

- Retail sales: 1 year (required)


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