IT Production Assistant Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Group Full time
Role - IT Production Assistant Manager

Reports to - IT Production Head -APAC

Responsibilities:

  • Perform troubleshooting, maintenance and break fix on all laptops, printers, phone systems, servers, network devices, door access systems, CCTV, audio video equipment's, etc.
  • Management and administration of local active directory, GPO, firewall, VPN, Wi-Fi access points.
  • Be a role model for IT to the business and to also ensure that all global processes and procedures are followed locally.
  • Maintain accurate inventory and record of all local hardware and software asses in CMDB.
  • Liaise with the IT Shared service Centre for detailed issues on servers and networks.
  • Security & compliance and audit related activities.
  • Manage local incident & change request and pursue to its completion.
  • Prepare IT reports as and when required.
  • Participate in regional and global projects and meetings.

Minimum Requirements:

  • Minimum 5 6 years of experience in a desktop and server support role in the IT field
  • Basic hands on knowledge on MS server OS installations and VMWare.
  • Basic hands on knowledge on Cisco network switches and access points.
  • Degree in Information Technology
  • ITIL V3 foundation certification
  • Good to excellent command of English and Malay both written and oral.
  • Any additional language used in Malaysia is an advantage.
  • Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense

Personal Attributes:

  • Strong team player
  • Proactive instead of reactive. Takes initiative instead of waiting for directions.
  • Able to work independently in a matrix organization.
  • Build proactive, cooperative working relationships with customers, peers and key stakeholders based on respect and team work.
  • Ability to act under strong pressure and to manage efficiently in a crisis.

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