Retail Operations

1 week ago

Subang Jaya, Selangor, Malaysia Presto Trade Sdn Bhd Full time

The
Assistant Manager of Retail Operations and Customer Service, he/she will be key to ensuring the consistency of the operations department and support in driving it forward.

Team development will be a significant part of this role, ensuring the existing workforce, be it in-house, outsourced, or licensees' personnel, can take on an increase in volume and bring in new skill sets as we continue to invest in new sites (both online and offline) and products.

He/she will be creating a culture through empowering a continuous improvement mind-set and utilising change management to increase efficiency and quality.


Key Activities / Accountabilities

Retail Operations Management

  • Manage, review and further develop operational SOPs. Work closely with interdepartmental, intercompany teams to ensure operation processes are efficient. Identify and lead site Continuous Improvement initiatives.
  • Develop and embed store KPIs, aligning them with business growth objectives. Develop site ownership, aiming to increase site utilisation and performance.
  • Ensure awareness of daily service levels for area of responsibility and a plan to achieve required service levels within the agreed timeframe.
  • Utilise staff across the sites & assign the correct skills to support priority plans. Ensure efficient operation and control of site resources and make best use of skills vs priorities.
  • Drive cost savings through efficient use of resources at his/her disposal.
  • Understand operational risks and ensure that correct control measures are in place.

Customer Service Management

  • Communicate changes in company policies and procedures.
  • Learn about our products and provide accurate information about their features and pricing to our customers.
  • Keep customers informed about the latest discounts and special offers. Crosssell products as often as possible.
  • Ensure shelves are continuously stocked. Monitor consumption patterns, minimize returns, and manage wastage.
  • Gather customers' feedback and analyse for quality improvements.
  • Attend to customers' enquiries and complaints, addressing and resolving them quickly and diplomatically

Merchandising Management

  • Support ongoing CAPEX investment in line with budgetary and quality targets.
  • Oversee order management, ensuring seamless endtoend supply process.
  • Manage and control merchandise performance, reviewing and tracking diligently to ensure the best merchandise mix that will delivery sales with optimal returns.
  • Reduce waste across the sites by monitoring

Preferred Qualifications, Experience and Skills

  • Degree/diploma holder. Preferably in retail management, operations, or marketing.
  • Minimum four (4) years' experience in retail or sales operations management with proven track record in FMCG or retail industry. He/she should ideally have exposures in merchandising and customer service and have the character to build relationships that will truly deliver a winwin situation.
  • Proficiency in spoken and written English require. Proficiency in spoken Chinese (Mandarin, Cantonese, etc.), spoken and written Malay highly desirable.

Competencies

  • Ability to clearly and consistently work sidebyside with a broad range of seniorities and functions to deliver against complex initiatives and complete them ontime, onbudget, and over target
  • Ability to operate both at the strategic and tactical levels
  • Analytical, entrepreneurial, and resultfocused
  • Ability to pivot quickly and react effectively to realtime situation
  • Ability to manage customer relationships
  • Ability to work supportively as a team member and effectively as an individual
  • Have the drive for results
  • Ability to multitask, prioritise and manage time effectively

Technical Skills

  • Strong understanding of the retail sales process
  • Good with numbers
  • Knowledge of inventory stocking procedures
  • Good with computers, especially MS Office (Word, Excel, PowerPoint, Outlook)

Working location:
UOA Business Park, Seksyen U1 Shah Alam.

Salary:
RM4, RM6,500.00 per month

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (preferred)

Experience:

- retail operations: 4 years (preferred)

Willingness to travel:

  • 50% (preferred)

  • Retail Operations

    1 week ago

    Subang Jaya, Selangor, Malaysia MST GOLF SDN BHD Full time

    As the Assistant Retail Operations Manager, you will play a crucial role in supporting the day-to-day operations of our golf retail stores. Your focus will be on enhancing retail processes and experience, optimizing merchandise presentation, minimizing theft, and delivering effective training to the retail team. You will work closely with the Retail...

  • HR Services Specialist, Ikano Retail

    1 week ago

    Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionIKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.IKEA Malaysia creates a better everyday life by offering a wide range of well-designed,...

  • Retail Assistant

    1 week ago

    Subang Jaya, Selangor, Malaysia Trinity Retail Resources Sdn Bhd Full time

    Trinity Retail Resources Sdn Bhd (TRRSB), established in 2015, is in the retail business specialising in footwear, apparel, bags and accessories. TRRSB is an Authorised Distributor of Skechers. Skechers, a US world-renowned brand is one of the most popular and fastest-growing footwear and athleisure brand in the world with strong double digits growth...

  • Retail Associate

    1 week ago

    Subang Jaya, Selangor, Malaysia BTC Clothier Sdn Bhd - Operations Department Full time

    Location: One Utama Shopping Centre, Petaling JayaResponsibilities: Perform duties which are relevant to acquire sales for the outlet assigned to Maintain store upkeep Participate in all store events (eg: sale & season setup, annual stock take)Requirements: Required language(s): English, Bahasa Malaysia. Ability to speak Mandarin or Chinese is an advantage....

  • Retail Operations Administrator

    1 week ago

    Subang Jaya, Selangor, Malaysia Hebe Beauty Style Sdn Bhd Full time

    Job Descriptions: 1) Assists the Sales Business Development team, focusing on managing schedules and the distribution of any retail sales related documentation. 2) Maintain records of sales targets and confirmed sales, sales order and provide detailed reports to the team. 3) Efficiently respond to any queries and requirements to extract retail, sales and...

  • Retail Sales Operation Assistant Manager

    1 week ago

    Subang Jaya, Selangor, Malaysia Service Desk Sdn Bhd Full time

    1.Responsible for seeing to the efficiency and daily operation of the retail shops (a minimum of 4 retail outlets) namely:1.1 Overall merchandising (the retail (outlet) team will do the merchandising)1.2 Inventory management (internal system available to monitor)1.2.1 Ensure the stores keep healthy inventory without overstocking.1.2.2 Ensure retail outlets...

  • Procurement Manager, Ikano Retail

    1 week ago

    Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring a...

  • Operations Support Manager

    1 week ago

    Subang Jaya, Selangor, Malaysia DIRECTD RETAIL & WHOLESALE SDN BHD Full time

    As an Operation Support Manager, your primary responsibility would be to ensure the smooth and efficient functioning of operations in the company. An Operation Support Manager will be responsible for managing the overall operations process and supporting the development of the business.KPI & KEY RESPONSIBILITIESCustomer Support and SatisfactionKPI:Maintain...

  • Digibank Malaysia Project

    1 week ago

    Subang Jaya, Selangor, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    Job Description:Get to know the Team:Grab is leading a consortium for Digital Bank license and to build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new Digibank...

  • Web Merchandiser, Ikea Malaysia

    1 week ago

    Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionIKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.IKEA Malaysia creates a better everyday life by offering a wide range of well-designed,...

  • Supply Support Specialist, Ikea Malaysia

    1 week ago

    Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionIKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.IKEA Malaysia creates a better everyday life by offering a wide range of well-designed,...

  • Retail Associate

    1 week ago

    Subang Jaya, Selangor, Malaysia Retail Fashion Luggage Full time

    Drive sales by having strong customer service skills (selling luggage/ bag). Consistently deliver brand enhancing store standards that create a positive customer experience. Assist with achievement of store sales goals and profit plans. Assist with overall operations of store. Protect company assets. Utilize skills as a team player to help grow the store,...

  • Customer Care Centre Agent

    1 week ago

    Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionAbout Ikano RetailIkano Retail is one of 12 IKEA franchisees. Through our omnichannel experience we create a better everyday life in Singapore, Malaysia, Thailand, Mexico and the Philippines, offering well-designed, functional home furnishing products at prices so low that as many people as possible are able to afford them. Our Ikano...

  • Sales Manager, Ikea Damansara

    1 week ago

    Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionIKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.IKEA Malaysia creates a better everyday life by offering a wide range of well-designed,...

  • Operation Executive

    1 week ago

    Subang Jaya, Selangor, Malaysia SEVENTEEN RETAIL SDN BHD Full time

    Reports to Operations Manager Enforce parking regulations: handle clamped cars / OKU Patrol car park regularly Provide directional information and assistance Maintain and service car park equipment, including autopay machines, boom gates etc. Report defects in the mall Prepare and analyse parking data for management reporting purposes Perform traffic control...

  • Payroll & HR Admin Specialist - Malaysia, Ikano

    1 week ago

    Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionIKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.IKEA Malaysia creates a better everyday life by offering a wide range of well-designed,...

  • Assistant Leasing Manager- Malaysia, Ikano Centres

    1 week ago

    Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionOur portfolio of shopping centres are the hearts and hubs of our communities, creating a better everyday life for the 100 million visitors who visit us every year.Together with our IKEA stores, we create meeting places for friends and families to have a safe and fun day out. We also develop land and invest in residential, office and other...

  • Executive, Operations

    1 week ago

    Subang Jaya, Selangor, Malaysia Katrin BJ Sdn Bhd Full time

    Responsible for directly supervising and managing retail employees across several retail outlets to ensure they meet the Key Performance Index. Ensure a customized training program is developed to enhance the retail employee's skills and deliverables in the retail outlets. To ensure overall retail outlets operations are managed effectively to achieve sales...

  • Digibank Malaysia Project

    1 week ago

    Subang Jaya, Selangor, Malaysia A5-DB OPERATIONS (M) BERHAD Full time

    Job Description:Get to know our Digital Bank Team:Grab is leading a consortium for Digital Bank license and building a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new...

  • Retail Advisor

    1 week ago

    Subang Jaya, Selangor, Malaysia Craftiviti Full time

    Unlock Your Passion for Creativity Be a professional Crafter of Personal Care Products Make Candles, Soaps, Lip Balms, Scrubs, Perfumes and many more as a Craftiviti Retail Advisor.Are you a crafting enthusiast with a love for all things creative? Join us at Craftiviti to learn and share your passion for crafts and DIY with others.As a Craftiviti Retail...