Service Desk Analyst(Mandarin Speaker)

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time
We are urgently looking for
Mandarin Speaking Service Desk Analyst

Role:
IT service desk analyst

Role Type: 12-month contract( Renewable)

Job Location:
Mid Valley, Kuala Lumpur, Malaysia

Job Summary:


Provide Level 1 IT support to End-User, covering across Applications, Laptops & Desktops, User Account Management and other areas providing support in both Mandrin & English.


Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Track, route and redirect problems to correct resources
  • Respond to automated detected events from the monitoring systems
  • Collect relevant information to prioritise and categorise the incident
  • Direct unresolved issues to the Site IT or Regional IT Support
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Maintain a high level of customer satisfaction by owning issues, managing communication both within GSD/IT and with the customer
  • Followup and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on process & procedures
  • Support Infra or Application Project tasks involving End-User
  • Be part of the team providing 15 x 5 support with weekend oncall on need basis

SKILLs:

  • Active Directory (AD)
  • Create Account, Reset Password, Account Unlock
  • Microsoft Office App support
  • General Application Support tasks like user account creating & deletion
  • Printer Configuration
  • Troubleshooting issues over Remote sessions connecting to end user laptop

Job Type:
Contract

Salary:
RM2, RM7,186.82 per month

Schedule:

  • Day shift
  • Monday to Friday

Ability to Relocate:

  • Kuala Lumpur: Relocate before starting work (required)

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