Service desk analyst

4 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Pccw Full time
Service Desk Analyst (Cantonese Speaking) This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible

Responsibilities:
Identify and diagnose issues and problems Support problem identification Advise users on appropriate course of action Monitor Issues from start to resolution Requirements: Degree holder in IT or related fields 1-3 years of experience in IT Support, Helpdesk, or Desktop Support Functions Able to communicate effectively in Cantonese and with good telephone etiquette Working experience in a shared service / call centre environment supporting medium to large applications in a diverse environment globally is highly advantageous Working experience in PC hardware and software setup Able to independently drive positive outcome/s in the face of difficult situations and/or fronting difficult users Able to multi-task in a fast-paced working environment Basic technical analytical and troubleshooting skills

  • Kuala Lumpur, Kuala Lumpur, Malaysia Kamlax Global Technologies SDN BHD Full time

    Job Title: IT Service Desk AnalystJob Type: 12 Months, ExtendableJob Location: Kuala LumpurJob Description:Responsible for the execution and delivery of IT Helpdesk services, project delivery and enduser service excellence.Ensure reported cases are properly closed and meet the SLA between IT and business.Attend tickets on ID/Access management. This covers ID...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Dentsu Holdings Malaysia Sdn Bhd Full time

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Datacom Full time

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyRole Overview and ObjectivesThe Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely mannerThe core objectives and responsibilities of the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    We are currently seeking a highly motivated and skilled fesh IT graduatePosition - IT Service Desk Analyst.Location - KL, MalaysiaKey Responsibilities: Offer 1st level support and perform troubleshooting to resolve ITrelated issues. Log problems into HPSM accurately and efficiently. Drive continuous improvement initiatives to enhance the service desk...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kerry Full time

    Requisition ID 50353Position Type FT PermanentRecruiter #LI-CST1Posting Type LIAbout Kerry: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Verinon Full time

    Service Desk AnalystQualification At least Diploma in Computer Science/Information Technology or equivalent. Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, and Remote Access troubleshooting knowledge. Knowledge of Lotus Notes mail, MS Outlook At Least 1 year of experience in a Customer Service...

  • Service Desk Analyst

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia IPC Systems, Inc. Full time

    IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...

  • Service Desk Analyst

    1 month ago


    Kuala Lumpur, Kuala Lumpur, Malaysia IPC Systems, Inc. Full time

    IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    About TCS:A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief.Please find the job description below.Job Title: Service Desk Analyst (English + Mandarin)Location: Kuala Lumpur, MalaysiaExpectations from the Role Should possess good communication skills. Should have...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

    About TCS:A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief.Please find the job description below.Job Title:Service Desk Analyst (English + Japanese)Location: Kuala Lumpur, MalaysiaExpectations from the Role Should possess good communication skills. Should have...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Wipro Limited Full time

    Kuala Lumpur, Malaysia Tech HiringJob Description:Service Desk Support L1Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. Langauage preferred: Thai speaker...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia PowerIT Services Full time

    ABOUT USWe are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector.ABOUT CLIENTOur client is a Tier-1 System Integrator and global leader in providing IT Services,...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Serve Staffing Solutions INC Full time

    Role: Service Desk AnalystLocation: Kuala Lumpur, MYExp: - 6 yearsExpectations from the Role Should possess good communication skills. Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardware issues, Wireless issues.Desired Competencies (Technical/Behavioral Competency)Must-Have Strong English & Mandarin...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IPC Systems, Inc. Full time

    IPC is a fintech company that focuses on the human element. Having global presence, we support local markets with cutting edge cloud-based trading communications and managed connectivity.Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia INNOVATZ SOLUTIONS SDN BHD Full time

    Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Malaysia Full time

    About TCS:A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.Please find the job description below.Job Title: Service Desk Analyst (English + Japanese)Location: Kuala Lumpur, MalaysiaExpectations from the Role Should possess good communication skills. Should have...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time

    We are urgently looking for Mandarin Speaking Service Desk AnalystRole: IT service desk analystRole Type: 12-month contract( Renewable)Job Location: Mid Valley, Kuala Lumpur, MalaysiaJob Summary:Provide Level 1 IT support to End-User, covering across Applications, Laptops & Desktops, User Account Management and other areas providing support in both Mandrin &...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time

    Job Title: Service Desk Analyst: Arabic Speaker**Work Location KL, Malaysia* Provide VIP support. Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships with vendors and support staff that provide hardware /software / network problem resolution. Administer and provide User account provisioning. Use the Incident...

  • Service Desk Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BAE Systems Full time

    BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.Working as part of a team to ensure...