Physical Security Enablement Analyst

1 week ago

Cyberjaya, Selangor, Malaysia Equinix Full time
Physical Security Enablement Analyst

Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks.

Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.

Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth.

Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.


Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary


Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations.

Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

  • Supports the team with controls stock inventory and oversees the accuracy of documentation.
  • Works with internal/external customers and other departments to ensure deliveries are made in a timely manner.
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Documentation & System Updates

  • Ensures accuracy of supporting documentation
  • Uses system tools to maintain accurate records, and escalates when queries arise.
  • Enters all goods received in the stock inventory system, updates the database, and correlates the items received to ensure order requirements are fulfilled.
  • Supports the team by mentoring junior team members with moderately difficult orders where judgement and recommendations may be required.
Shipping & Receiving

  • Receives goods delivered to the IBX either directly or following acceptance by security, within a moderate scope.
  • Assists in daily warehouse duties, satisfying internal customers' requirements, and ensuring accuracy of shipments.
  • Ensures items are dispatched and coordinates speedy and efficient delivery of goods to the required destination; obtains signoff for receipt.
  • Uses Shipment spotlight and shipment dashboard for customers inbound/outbound shipments.
Problem Solving

  • Contacts suppliers Original Equipment Manufacturer (OEM) and internal customers on stock and projected delivery times for special orders.
Inventory Management

  • Maintains minimum/maximum stock for projects and operations teams.
  • Assists with monthly physical counts, reconciling variances, inputting data into the Warehouse Management System (WMS) software using Equinix database.
  • Picks and correlates items ordered and stores them in the relevant IBX bins for the customers for standard orders.
  • Inform recipients of any shortfall's in quantities and backorder times.
Hazardous Materials

  • Handles hazardous materials independently.
  • Ensures proper storage of hazardous materials.
  • Follows and complies with hazardous materials through moderate protocols, as described by regional regulatory bodies.
Equipment

  • Organizes stored and/or abandoned equipment and maintains inventory of equipment.
  • Uses the aging shipment business processes/tools for shipments over 5 days 14 days, 30 days and 90 days.
  • Liaises with the Customer Service Associate (CSA) team on these issues and implements solutions.
  • Tracks "in use" and or "highly available" software licenses.
  • Uses software lifecycle for software license management.
  • Uses historical data and systems to renew or solve moderate renewal issues for software licensing.
IBX Support

  • Assists with delivering and removal of customers equipment from cages.
  • When requested by a Smart Hand (SH) request, assists with packing customers equipment with packing material so that it can be shipped from the IBX.

Qualifications

  • Typically requires a high school diploma and 24 years of equivalent work experience.
  • Regional hazardous materials certification preferred.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of

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