Banking Customer Service Representative
1 week ago
Requirements:
- Minimum 1 years'
experience in a BANKING customer service environment - Strong banking knowledge is an added advantage
MUST BE Fluency in English and Mandarin languages (Spoke & Written)(mandatory)
- Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice
Job Scope:
- Answer inbound calls in a timely and friendly manner
- Reply to queries sent through bank's Contact Us inquiry form
- Reach out to customers for information/documents in supporting Request for Information ("RFI") from KYC, AML, risk and operations teams
- Respond to customers' queries and concerns with the aim of achieving first call resolution
- Identify customers' needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
- Deescalate situations involving dissatisfied customers, offering patient assistance and support
- Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way
Job Types:
Full-time, Permanent
Salary:
RM4, RM5,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Fixed shift
- Monday to Friday
Experience:
- Banking customer service: 1 year (required)
Language:
- Mandarin (required)
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