Technician Repairing Mobile Phone Executive
1 week ago
Job Description :
As a technician you are expected to make cosmetic repairs, check and diagnose faults, perform flashing of handsets and function test, change batteries/accessories and liaise between other senior technicians, be computer literate and be adaptable to change within this role
Main Duties & Responsibilities:
- Practice Electro Static Discharge awareness in order to prevent accidental damage to equipment
- Perform basic fault finding
- Eliminate blacklisting, SIM card or network problems to ensure fault lies with the handset, or accessories
- Perform functionality checks in order to eliminate user error
- Ascertain the warranty status of a handset in order to eliminate damaged equipment
- Perform functional test of handset using RF test equipment and PC in order to ascertain the nature of the defect/s (where applicable)
- Perform software related/cosmetic repair to handsets in order to remedy diagnosed fault
- Support team as and when necessary
- Achieve agreed targets as specified in order to meet the requirements of the business
- Maintain your equipment including anti static checks, regular calibration and the installation of software upgrades
- Use own initiative to improve performance and quality of line
- Ensure you meet all business KPI's. Success will be measured by Key Performance Indicators (KPI's) set around key areas of responsibility;
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