Customer Services

2 weeks ago


Johor Bahru, Johor, Malaysia KINTETSU WORLD EXPRESS Full time
Liaise with customer on their shipment needs and attend to customer inquiries.

  • Open job folders, prepare shipping documents e.g. Consignment Note, D/O, Shipping Note, S.I., Manifest and Customs Form.
  • Prepare shipping notes and delivery order for cargo sending to warehouse / port.
  • Assist in advise and confirm to customer cargoes on board date (send Prealert).
  • Sorting & checking the documents in a complete set before passing to EDI Clerk to submit to custom for approval.
  • Ensure Delivery order from own drivers or 3rd party are returned timely and enclosed into job folder.
  • Checking job folders to ensure all charges accurately captured into the system.
  • Prepares accurate invoices to customers, sorting and send to customer on timely manner.
  • Issue and confirm transaction in UFS system and close job on timely manner.

Requirement:

  • Possess mimimunly Diploma in any field.
  • Relevant Freight Forwarding Customer Services or Shipping working experience.
  • On-Job Training will be provided.
  • Good command of English and Bahasa Malaysia both written and speaking
  • Good interpersonal and communication skills
  • Willing to work 5.5 work days per week.

Job Types:
Full-time, Permanent

Salary:
RM1, RM3,600.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay
  • Yearly bonus

Ability to commute/relocate:

  • Johor Bahru: Reliably commute or planning to relocate before starting work (required)

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

Customer Care Specialist: 2 years (preferred)

Language:

  • Mandarin (preferred)
  • English (preferred)

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