E Commernce Operations Executive

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Beritarian Sdn Bhd Full time
Identify areas of opportunites to improve performance, work with Partner Operation Leader to develop a comprehensive improvement plan;

  • Monitor the execution of improvement plans to ensure BPO is meeting all performancerelated metrics (e.g. customer satisfaction, service level, handling time);
  • Ensure SOP documentation/training material and all relevant frameworks are in place;
  • Sharing performance report and raw data on a weekly basis to BPO for performance management;
  • Taking note of action items and feedback on every meetings and assigning owner to each action item and following through the status of completion;
  • Optimize the working processes based on any improvement opportunities found by internal colleagues or external customers;
  • Review all escalation from the inhouse team and provide comprehensive feedback to BPO team;
  • Work with the SOP, QA, Training and System teams to optimize new and existing processes impacting buyers/sellers/creators;
  • Prompt communication and facilitate Train and Trainer on all SOP and product features update;
  • Support Partner Operation Manager on all the bug issues reported by BPO team, raise on call and coordinate information needed for troubleshooting;
  • Support adhoc projects and initiatives per business needs.

Salary:
RM2, RM3,500.00 per month

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • How long is your notice period?


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