Manager, Prevention of Recurrence

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full time
Prudential's purpose is to help people get the most out of life.

We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions.

We pledge to make Prudential a place where you can Connect, Grow and Succeed.

  • They may need to ensure all the incidents were resolved within the SLA and the system availability is in order on the daily basis.
  • The person must be able to work in a team environment and be able to communicate effectively with other team members.
  • The person will also be able to demonstrate problemsolving techniques in a business and/or technical environment.
  • The person must demonstrate ability to take ownership of tasks assigned to them and progress them through to completion.
  • Anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.
  • Able to work closely with others support team members daily to contribute to their employer's overall support needs and strategy.
  • Resolving urgent and immediate requests by various users in a vibrant and demanding environment
  • Team working, time management, communication and problem solving skills were significantly enhanced
  • Collaborate with multiple internal teams across disparate groups to resolve users support escalations.
  • Supporting internal customers in any daytoday activities.
  • Participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.
  • Provide afterhours and oncall support for client service delivery.

JOB SUMMARY

  • Ensure all the incidents were resolved within the SLA and the system availability is in order on the daily basis.
  • Able to work in a team environment and be able to communicate effectively with other team members.
  • Able to demonstrate problemsolving techniques in a business and/or technical environment.
  • Demonstrate ability to take ownership of tasks assigned to them and progress them through to completion.
  • Anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.
  • Able to work closely with others support team members daily to contribute to their employer's overall support needs and strategy.
  • Resolve urgent and immediate requests by various users in a vibrant and demanding environment.
  • Collaborate with multiple internal teams across disparate groups to resolve users support escalations.
  • Support internal customers in any daytoday activities.
  • Participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.
  • Provide afterhours and oncall support for client service delivery.

PRINCIPAL DUTIES & RESPONSIBILITIES:

  • Develop plans with Infrastructure team to ensure PAMB system are available and system performance are meet according to the SLA
  • Maintain appropriate levels of technical and procedural documentation
  • Adhere to appropriate departmental procedures and practices (such as auditing requirements, control procedures and incident management procedures)
  • Work in partnership with other department as required ensuring correct exchange of knowledge and successful transition of support PAMB production issue
  • Work with BA project team to investigate complex issues, identify and implement solutions to reoccurring problems
  • Share / spread knowledge throughout the support team and relevant areas, from development through to support
  • Take a proactive approach to working with the rest of the interface development team.
  • Monitor and record time spent on activities according to the standards applied in the organization.
  • Report progress to the BAU manager as required.
  • Participate in peer reviews of own and others work as required by the team leader.
  • Share knowledge gained with peers.
  • Mentor other team member as assigned by the BAU support manager proactive, selfdriven and able to identify improvements as part of the BAU work to address recurring issues, close monitoring gaps, and automate/reduce manual work

JOB SPECIFICATION:

Qualifications:

  • Bachelors Degree or Masters Degree program in a technical field such as Computer Science, Information Technology Engineering, or equivalent work experience


Experience- Fresh graduate or 1 to 3 years working experience for executive level.- 4-6 years of working experience for AM level.- 6-8 years and above for Manager (M1) level- 8 years and above for Manager (M2) level- This role requires experience with Oracle, Java, HTML5, Unix, CobolKey Competencies- Communication skills - written and verbal.- Planning and organizing.- Prioritizing and Time Management- Assessment and analysis skill.- Attention to detail and accuracy.- Flexibility.

- Adaptability- Customer service orientation

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