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Office Administrator(Astro Bukit Jalil)

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Resource Entity Full time

19th February 2024 Intake

  • Process orders within the agreed TAT & maintain high accuracy in data validation or screening.
  • Timely flag problems in processing Broadband orders and raise to internal or external stakeholders for resolution.
  • Follow up with Internet Service provider (ISP) to resolve escalated issues timely and provide solutions for broadband customers.
  • Required to manage Broadband or DTH order processing journey till activation.
  • Manage & coordinate daily Broadband installation with Astro Installer, customer & ISP installers.
  • Maintain good working relationship with internal & external Stakeholders in handling Broadband related activities.
  • Providing all the necessary support to daily Broadband Operations/Validation/Activation Team.
  • Conclusive and able to achieve the set result
  • Required to assist achieve Installation TAT as required by management and ISP
  • Update campaign code, training material and whatever data related to vendor
  • To continuously updated on the Broadband/DTH product offerings and ensure technical documents include the Operations Manuals, Systems Manual, backup recovery and access control strategies, operations procedures as well as keeping track of all the changes performed on the systems.
  • Required to cross support other functions within Backoffice Operations functionalities whenever operation needs without exceeding the competency level of this job position (Officer).

Requirements:

  • Diploma or Degree in IT/ Business administration/ or related field with 1 3 years of working experience in Pay TV operator or Internet service providers.
  • Thorough knowledge of CRM (AMDOCS), CRM (Evergent) and Sales Force will be an advantage
- intermediate Knowledge in Microsoft Office are required (PPT, Excel & Words.

  • Good understanding of the current Internet trends and technologies.
  • Basic understanding of how to stake holders
  • Ability to work with mínimal supervision.
  • Ability to work with all levels of personnel from end users to senior management.
  • Ability to communicate well technically, both oral and written form.
  • Good analytical, logical and problemsolving skills.
  • Ability to deal with ambiguity.

Salary:
RM2050

Immediate response please contact Ms Aiza)

Contract length: 3 months

Job Type:
Contract

th

Salary:
RM2,050.00 per month

Experience:

Microsoft Excel: 1 year (preferred)