Customer Service Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Central One Bataan Ph Inc Full time

JOB QUALIFICATIONS:

  • Respond to customer inquiries about products, services, policies and account information accurately and promptly
  • Troubleshoot and resolve customer issues, complaints and concerns effectively while maintaining a high level of customer satisfaction
  • Demonstrate a strong understanding of our products/services to assist customers in making informed decisions
  • Provide basic technical support and guide customers through troubleshooting processes for products or online services
  • Document costumer interactions, transactions and details of inquiries accurately in the company's customer relationship management (CRM) system
  • Adhere to company policies and procedures, ensuring all interactions are carried out in accordance with established guidelines
  • Collect and relay customer feedback, suggestions and concerns to relevant teams within the company to facilitate continuous improvement
  • Educate customers on features and promotions to enhance their overall experience
  • Display a professional and positive attitude, even when dealing with challenging situations or demanding customers
  • Collaborate with other departments, such as marketing and technical support to address customer needs comprehensively
  • Stay updated on product knowledge, industry trends and best practice of customer service to deliver exceptional service

TO EXCEL FOR THE POSITION:

  • Bachelor's degree in marketing, business or at least college level
  • With at least previous customer service experience
  • Excellent written and verbal communication skills in both
    ENGLISH AND MANDARIN language
  • Proficient in using MS Office and CSR software
  • Strong problemsolving and decisionmaking skills
  • Ability to multitask and manage time effectively
  • Willingness to work flexible hours

Benefits include:

  • Accommodation
  • Free meals and transportation
  • Working visa provided
  • Others



WORK LOCATION:
BATAAN, PHILIPPINES


Salary:
From RM7,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Meal provided
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Overtime pay

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or willing to relocate with an employerprovided relocation package (preferred)

Application Question(s):

  • Are you willing to work onsite in the Philippines?


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hellocare Sdn Bhd Full time

    We are looking for a dedicated and experienced online customer service representative to join our dynamic team. As an Online Customer Service Representative, you will be responsible for providing exceptional service to our customers through a variety of online channels._ Responsibilities: _ To complete daily duty on time. To provide and support customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GlobalBlue_IT Full time

    The RoleJoin our growing team as a Customer Service Representative and provide excellent support to customers across the Asia Pacific region. Handle complaints and provide appropriate solutions. Maintain quality and standards by following company guidelines and policies.Skills & Experience Required Excellent and highly effective verbal and written...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    The job profile for this position is Customer Service Representative A, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...


  • Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    Customer Service RepresentativeKey Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Schlumberger Full time

    MPS Services Customer Service RepresentativeKuala Lumpur - MalaysiaCustomer Service RepresentativeTechnology | ManufacturingMissionThe Customer Service Representative is responsible for providing and maintaining updated information for customers.ResponsibilitiesThese responsibilities are activities that correspond to the metro stops and key processes.Invoice...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Schlumberger Full time

    MPS Services Customer Service RepresentativeKuala Lumpur - MalaysiaCustomer Service RepresentativeTechnology | ManufacturingMissionThe Customer Service Representative is responsible for providing and maintaining updated information for customers.ResponsibilitiesThese responsibilities are activities that correspond to the metro stops and key processes.Invoice...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Cigna Group Full time

    Delivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry...


  • Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    Customer service representative duties: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution...


  • Kuala Lumpur, Kuala Lumpur, Malaysia growthfn Full time

    Customer Service RepresentativeKey Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Language Talent Solution Full time

    Company DescriptionLanguage Talent Solutions Sdn Bhd is a global talent acquisition company based in WP. Kuala Lumpur. We believe in breaking down barriers to find the best talent for our clients. We focus on building globally competitive teams by bridging borders and prioritizing skills over passport limitations.Role DescriptionThis is a contract role for a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TREE ART INTERNATIONAL PTE. LTD. Full time

    Are you a skilled communicator with a passion for delivering exceptional customer experiences? Look no further Tree Art, Singapore's leading art education brand, is seeking enthusiastic individuals to join us as Customer Service Representatives. This role offers a unique chance to contribute to our mission while providing top-notch support to our students...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SLB Full time

    Customer Service Representative Technology | Manufacturing Mission The Customer Service Representative is responsible for providing and maintaining updated information for customers. Responsibilities These responsibilities are activities that correspond to the metro stops and key processes. Invoice Intercompany Customer Process Intercompany Credit /...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

    Job Title: Japanese Speaking Customer Service RepresentativeJob Summary:Key Responsibilities: Actively listen to customers, understand their concerns, and provide clear and accurate information to resolve issues effectively Follow standard operating procedures and troubleshoot basic technical problems related to products or services Maintain uptodate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    THE OPPORTUNITYOur partner, a fast-growing Australian end-to-end payments and rewards solution that is tailored to the needs of business owners, is looking to expand its team and hire for Customer Service Representative The team is on a mission to build innovative technology that empowers Australian business owners to make payments more rewarding.As the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Flexible Japanese language customer support Native speaker A leading BPO is looking for Customer Service Representatives Native Japanese to join their team ASAP_"Japan (Native) + B2...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lingble Full time

    Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries that want to expand their...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyRandstad is partnering up with a leading digital payment platform. They are looking for finance / payment account background to join their customer service team. about the jobCustomer Service Representative Efficient Client Support:- Respond to client inquiries via hot-line, email, and live chat promptly and accurately.- Maintain...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude India Manpower Consultants Pvt. Ltd. Full time

    A leading BPO in KL, Malaysia is looking for Customer Service Representative - Cantonese to join their team ASAP.Language:Traditional Cantonese+ English (Local only)Fresh/ExperienceDiploma +DegreeSalary budget - RM3700Salary: RM3, RM3,700.00 per monthAbility to commute/relocate: Kuala Lumpur: Reliably commute or planning to relocate before starting work...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Helius Technologies Sdn Bhd Full time

    We are hiring Customer Service representatives (Vietnamese speaking) As a Customer Service Representative supporting Vietnam market, you will provide exceptional customer service and support to our customer base, sales representatives, and consumersJob description: Manage large amounts of incoming phone calls Generate sales leads Identify and assess...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyAs one of the renowned and reputable property agency in Malaysia, this client has been recognized for its performance. With continuous mission ahead, they are seeking for multiple talents to join the team as their Brand Ambassador - Customer Service Representative. about the jobBuild and sustain meaningful connections with clients and key...